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What is happening with 3G?
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New Member

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4 Messages

Fri, Jan 7, 2022 12:08 PM

FREE AT&T Cell Booster

I just received this email... is it legitimate?

 

 

Hi XXXXXXX,

At AT&T, we’re always working to improve your network so you get the best possible wireless service. That’s why we’re saying goodbye to our 3G network in February 2022 and bringing you access to our upgraded network.

To use your service once we shut down the 3G network, you’ll need a new device that works with the enhanced network.

The good news is that we’re shipping you a new FREE AT&T Cell Booster to replace your 3G Microcell. You can start enjoying better indoor coverage as soon as you activate it.

You should receive your free replacement device in the next few weeks. Once you get it, follow the setup instructions included in the box.

If you need help setting it up, call us at 800.331.0500.

Thank you,
AT&T

 

© 2022 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property of their respective owners.

A1727813

2022

Accepted Solution

Official Solution

OttoPylot

ACE - Expert

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17.9K Messages

5 m مضت

@DisappointedCustomer1  AT&T did s similar promotional plan years ago when the first MicroCell was introduced. It appears to be legitimate in that there are no links or phone numbers to call to verify. 

The setup will be similar to the old MicroCell so there is nothing new to do. Keep in mind that this is not an actual cellular booster but a femtocell just like the old MicroCell. AT&T appears to be using the "cellular booster" name as a marketing tool to make if more familiar to customers. Most customers have no clue as to what a femtocell is.

Accepted Solution

Official Solution

ATTTimCS

Employee

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323 Messages

3 m مضت

Hi Community,

For those that are interested in the new AT&T Cell Booster, here is some more information on set up, activation, and troubleshooting.

Learn how to set up your AT&T Cell Booster

 

Settings up your AT&T Cell Booster is easy. 

  1. Plug it into your modem
  2. Activate it
  3. Use it

If you have any hiccups when trying to set up the AT&T Cell Booster, we have you covered. 

 

First, make sure you have activated it. While setting it up is simple, it will not work until it is activated. Make sure you have done this and followed all of the prompts.

 

Reset your modem

If you have custom settings. Those settings may be preventing the Cell Booster from connecting. A reset is a quick fix. 

  • Press and hold the red reset button for 30 seconds. These steps are universal for most providers/ modems. (This will remove all custom settings). 

 

Connections

Not all ports on the modem are the same. For AT&T, you’ll want to make sure the ethernet connection from the booster to your modem is plugged into one of the yellow ports labeled 1-4. Most modems have labeled ports, plug booster into one of them. 

 

Tips:

  • Make sure connections are securely connected
  • Do not bend the cable, this can damage the wiring and cause issues with the connection 


Other helpful Links

The information above is from our AT&T Cell Booster Support Thread

Thanks

Tim, AT&T Community Specialist

Constructive

Employee

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27.3K Messages

5 m مضت

First I’ve heard they were sending free cell boosters out but it’s a legit AT&T number and it’s not asking you to click any links. The part about 3g is true though 

ACE - Sage

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96.4K Messages

5 m مضت

Why are you questioning it?  There's no spam, there's no link to spam, they're not asking you to pay for anything.  

While it is 100% legit, I have to say that AT&T is an absolute fool for sending out this device under any circumstances when Wi-Fi calling is the new standard. 

If for no other reason than they have Miss named the device, it is not a booster it is just an LTE MicroCell

(edited)

ACE - Sage

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96.4K Messages

5 m مضت

The only mystery here is why @DisappointedCustomer1  is a  disappointed customer?

Constructive

Employee

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27.3K Messages

5 m مضت

@formerlyknownas  same question

New Member

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4 Messages

5 m مضت

The results of a search of the 800.331.0500 shows the following.

Comment Details‡

Comments associated with (800) 331-0500
Debt Collector
7/8/2021
Got an email by [email scrubbed] claiming that I have a due balance of $513.27 called the actual AT&Ts number and confirmed with them that its fraudulent dontbe fooled its a scam!!!
Other
6/10/2021
Text claiming to be ATT at 3:45am left website address thank could not be searched so I look up number and read comments.I discover it was a SCAM number! Forget catching government hackers! Can't even stop Scam text and calls!
Other
6/7/2021
This phone number was on a deduction from my bank debit card. It appears like an ATT number when called, but you get transferred then disconnected.
Other
5/5/2021
Received SCAM text from 7535 with link to this phone number Free AT&T msg: Your Email address was created for ctn # ending in 1233. If this was done in error, call 800-331-0500 or 611 from your wireless phone.
Extortion
9/3/2020
Discovered that this number charged against our company credit card with no authorization...2days in a row each a different amount for a total of $300.34
Other
8/23/2020
unknown text about acct. chang
Pushy Sales
7/17/2020
They sent a text wanting me to call the number they posted I didnt respond. Im glad I didnt Because after reading all of the reviews. My first instinct was write. Scam. I agree with one of the other people this harassment has to stop.
Other
9/23/2019
called saying that I placed a order with AT&T and they need my address and spelling of my name and phone number to verify who called me.

(edited)

Constructive

Employee

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27.3K Messages

5 m مضت

800.331.0500 is a valid at&T number 

New Member

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4 Messages

5 m مضت

I have tried to log into https://www.att.com/3gmicrocell/banSelection.do  but it just loops. have tried three browsers... no luck

New Member

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4 Messages

5 m مضت

Thanks AT&T. It will work for me. Getting phones on at&t's wi-fi calling supported devices whitelist is a challenge... I have had 5+ great years of microcell service and hopefully this 4G LTE femto cell works as well!

ACE - Sage

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96.4K Messages

5 m مضت

@DisappointedCustomer1

🤦🏼‍♀️

Oh for gosh sakes.  It's the wireless 800 number, has always been, all over the website. 

The website you're trying to log into specifically says it's the 3-g MicroCell website. Of course it doesn't work 

(edited)

ATTHelp

Community Support

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189.5K Messages

5 m مضت

Hello reindeer, we're glad that you're looking forward to using the new AT&T Cell Booster to replace your 3G Microcell.

 

Once you get it, follow the setup instructions included in the box. If you need help setting it up, call us at 800.331.0500.

 

Thank you for reaching out to the AT&T Community Forums.

 

Jeff, AT&T Community Specialist

OttoPylot

ACE - Expert

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17.9K Messages

5 m مضت

@ATTHelp Jeff, it's not a cellular booster. It's a femtocell just like the original MicroCell. Cellular booster is just a marketing term for familiarity purposes.

rjniles

Scholar

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212 Messages

4 m مضت

I think this a smart move by AT&T to keep customers who chose not to buy phones on the ATT white list.  Maybe if they had announced this a month ago it would have kept me from changing carriers to keep service at my home.

JefferMC

ACE - Expert

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28.4K Messages

4 m مضت

I think this a smart move by AT&T to keep customers who chose not to buy phones on the ATT white list.  Maybe if they had announced this a month ago it would have kept me from changing carriers to keep service at my home.

I'm afraid you're off the mark.  This device will only support devices that are on the supported list.  It still requires VoLTE phones.

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