Tutor
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6 Messages
cisco 3g microcell dropping calls
I have a smasung galaxy s4 and have had drooped calls and failed text messages since I got the microcell about 2 months ago. at&t replaced the microcell and still no luck. It starts and connects fine but consistently, sporadically drops calls. When I catch it, the 3g blinks green. AT&T support consistently has me hard boot, reactivate etc. to no avail. Help! I need this to work as AT&T is the only service in my general area, just not available exactly at my house. Here is my Otto questionaire:
MicroCell™ TroubleShooting Questions:
- Have you read the Tech Guide first? 3G MicroCell Technical Guide by Otto Pylot YES
- Do you have an active postpaid AT&T mobile account? YES
- Is your MicroCell white or black? WHITE
- Who is your ISP and is your service ADSL, cable, wireless or satellite? SHENTEL ASDL
- What are your suscribed download and upload speeds as stated by your ISP? 10/1
- Have you tested your internet speeds ( http://www.speedtest.net/)? the test and post your latency, download and upload speeds. 10.8 DN, .93 UP, 24MS PING
http://www.speedtest.net/my-result/4190800132
- Have you tested your connection for VoIP quality (http://www.voipqualitytest.com/)? Please run the test and post the results that are listed under the "Advanced" tab.
see attached file
- Are you using the basic connection (modem -> router -> MicroCell) or the alternate connection (modem -> MicroCell -> router)? The alternate connection is not possible with the black (DPH-154) MicroCell. BASIC
- Are all of the cables firmly in place?YES
- Do you have a combined modem/router (gateway) or a separate modem and router? What are the makes and model numbers for your equipment?SEPERATE ROUTER –CISCO LINKSYS E1200, MODEM COMTREND CT-5072T
- Have you met the minimum requirements for router settings as outlined in the Tech Guide?Yes, EXCEPT FOR PORT FORWARDING BY MAC
- What other equipment (access points, switches, computers, WiFi components, gaming consoles, etc.) do you have connected to your network? VERIZON NETWORK EXTENDER(DISCONNECTED AND STILL DROPPED CALLS), WD EXTERNAL DRIVE
- What does the light pattern look like on the MicroCell (power, ethernet, GPS, and 3G)? Are they all a solid green or is any of them blinking green or red, and if so, which one?ALL SOLID GREEN. WHEN I DROP CALL 3G BLINKS GREEN SOMETIMES
- Have you done a hard reset of the MicroCell? See the Tech Guide for instructions.YES A COUPLE TIMES ON 2 MICROCELLS IN THE LAST MONTH
- Have you deactivated and reactivated your Mcell using AT&T's MicroCell website? YES A COUPLE TIMES ON 2 MICROCELLS IN THE LAST MONTH
- Does the ac adapter feel warmer than the top of the MicroCell where the vents are? NO
OttoPylot
ACE - Expert
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21.8K Messages
9 years ago
Geez, sorry guys. Obviously my info was flawed this time. It could still be that the Verizon femtocell is messing with the MicroCell if both are on the same network. What ever the cause I'd suggest going with what ever works for you. I have no allegiance to either one.
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fvranch
Tutor
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6 Messages
9 years ago
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OttoPylot
ACE - Expert
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21.8K Messages
9 years ago
Ok then. That narrows it down to something either inteferring with the MicroCell's VoIP or the MicroCell itself being defective. You could try to see if the MicroCell works in a different location. In other words, take it to a friend's house who has AT&T celluar service (post paid) and set it up. If it does work that at least narrows it down to possibly a router and/or modem config. That's definitely a hassle and a pain but it might yield some useful information. Verizon's VoIP service is different than AT&T's, with different protocol requirements, so it is possible that there is a modem config setting somewhere that is causing issues.
There have also been multiple reported issues with the MicroCell and the Samsung Galaxy phones, probably beause of the different flavors of OS systems. We have Samsung reps who are available to us from time to time becuase of the number of issues that have been reported with the Samsung phones (issues ofther than the MicroCell). Their usual response is the SIM card swap, upgading the OS, etc. I can ask to see if they can shed any light if you'd like. No gurarantees for a swift response or even a fix though.
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