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southerndoc's profile

Tutor

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40 Messages

Sat, Apr 16, 2022 1:25 AM

CellBooster Pro Closed Access Not Working

I have my CellBooster Pro set up for FirstNet.  I enabled closed access and whitelisted all of the numbers (AT&T and FirstNet) that should be allowed to access the CBP for a cell connection.

Unfortunately, I still have non-whitelisted numbers connecting.

I'm not sure if anyone else with a CBP is experiencing this, and I'm not sure what the next steps should be.  I don't think it's a hardware issue because the CBP is working fine otherwise.  Would seem unlikely to be a hardware issue (probably more CBP firmware or back end system).

OttoPylot

ACE - Expert

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18.8K Messages

5 m مضت

I have passed your issue onto my contacts in AT&T and they are "looking at it". What would be useful is if someone has the Cell Booster Pro but not on a FirstNet account to see if it's the account or an actual issue with the configuration of the CBP on the backend.

Support will probably see your post and jump in with script-driven responses but I doubt if they have anymore knowledge on the Cell Booster Pro than they have on the Cell Booster. I'll keep pushing.

I'm going to move this to the Cell Booster forum.

(edited)

Tutor

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40 Messages

5 m مضت

Sorry, I didn't see the CellBooster forum.

Hopefully they can get this straightened out soon.

OttoPylot

ACE - Expert

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18.8K Messages

5 m مضت

I'm doing what I can to find out but AT&T is reluctant to give me anything of substance. They are aware of it though even tho they say all is right on their end.

Tutor

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40 Messages

2 m مضت

Posting this here in hopes that someone from AT&T will see this:

The CBP needs a way to have a blacklist.  I want to allow all AT&T/FirstNet devices except certain numbers.  

The closed access feature still does not work.  Thanks @OttoPylot for all you've done with this.

Hopefully AT&T gets it straightened out soon as it's a feature that should be available not only with FirstNet, but also with AT&T as well.  It's a great feature to offer customers.

OttoPylot

ACE - Expert

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18.8K Messages

2 m مضت

I understand your frustration and have sent your concern to AT&T, so as soon as I hear back, with anything, I'll let you know.

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