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What is happening with 3G?
K

New Member

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5 Messages

Tue, Apr 14, 2020 3:02 AM

Cell Phone Signal Booster Registration??? AT&T is denying they allow these!?! Amazon says they Do! Who is lying to me???

I have called twice to AT&T and gotten the same answer about my Cell Phone Signal Booster made by Phonetone. They deny they support it and act like I am speaking chinese and they have never heard of signal boosters. They say they stopped offering them years ago and stopped allowing them. Yet on AT&T.com the bottom of the page has a click for : "Register my signal booster". So it seems AT&T is lying to me. The seller on Amazon for the unit I purchased has hundreds of people saying the thing works. So whats the truth AT&T???!!!

I have clicked the register link and filled out and submitted the document two different times. A week apart. I have heard nothing and my signal booster still doesn't get signal. AT&T what is the truth????

Accepted Solution

Official Solution

sandblaster

ACE - Expert

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60.9K Messages

3 years ago

Registering a signal booster does not mean ATT supports them. Allowed, yes. Supported, no. Registration is an FCC requirement. There is no guarantee a signal booster will work. If the signal booster is not able to receive a signal to boost, there isn’t much you can do and there is definitely nothing ATT can or will do. In any event, ATT does not support signal boosters. Registration only allows you to operate it.

New Member

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5 Messages

hey Sandblaster. Way to talk In circles. This device is FCC approved. AT&T verified there are nearby towers with signal. We get two bars without the device. You are literally saying nothing and acting like you know everything. Seriously dude. Chill out. AT&T after like they never heard of signal boosters on the phone. Waited almost an hour to talk to a rep twice. Each time it was the same circles you are talking. You have solved nothing. You know nothing. Go back to playing video games in your moms basement.

OttoPylot

ACE - Expert

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19.2K Messages

You can purchase cellular boosters that will work on the AT&T network and other networks as well. See my Celluar Booster Guide, link is in my sig line for an explanation of how celluar boosters work and who makes some of the better ones that work with various carriers.

If you have an AT&T cellular account then "registering" a cellular booster is not needed as long as the tower(s) are broadcasting frequencies and bands in your service area that your phone can use and that can be detected by the booster.

And @sandblaster is correct. AT&T doesn't support any cellular boosters because it's not their product. AT&T does have, or used to have, a cellular booster for business use (that didn't work very well) but I think they dropped it a few years ago.

(edited)

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AT&T Cell Booster Technical Guide by OttoPylot

Cellular Booster Guide by OttoPylot

Award for Community Excellence 2021 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
OttoPylot

ACE - Expert

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19.2K Messages

@Kurtshirt67 your comment to @sandblaster was totally inappropriate. He was trying to help, as we all are. Just because the device is FCC registered doesn't mean that it will work with the frequencies and bands available to your area. As far as AT&T reps go, they get cellular boosters and the MicroCell (which is not a cellular booster) confused all of the time so that might have been what they were thinking.

As far as supporting the Phonetone, by not supporting it they mean that if something goes wrong or you need configuration help, AT&T does not offer that kind of support. Web pages are notoriously out of date (which is a shame) so they are not always accurate as far as being current.

As far as Phonetone goes, they are one of the bottom celluar boosters when it comes to quality of build, reliability, etc. Wilson, SureCall, CelFi are much better and more robust.

___________________________________________________________

AT&T Cell Booster Technical Guide by OttoPylot

Cellular Booster Guide by OttoPylot

Award for Community Excellence 2021 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
sandblaster

ACE - Expert

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60.9K Messages

@Kurtshirt67 Why so rude? All I really said was ATT does not support signal boosters which is absolutely true. As for the video game comment, though rude, it did give me a chuckle. If you only knew how totally off base and ridiculous that was.

Award for Community Excellence 2021 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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1 Message

@OttoPylot thank you for your information. I have a microcell that we purchased 5 or 6 years ago. It still works and based on info I found out from AT&T, they will continue to support the 3G network until Feb 2022. However, it isn't the same as it was when we first got. It was purchased because we do not receive any cell signal at our location. The microcell solved that issue. But now, we drop calls left and right which we never did before. I can't help but think it's because AT&T "no longer supports this device". I've been told Wi-Fi calling is an option but our signal is also not the best, especially during these times of "safer at home", not to mention my husband is not tech savvy and I don't think I need to say more. My question is do you know of other options in order for us to receive cell service at home? Thanks! And good luck @Kurtshirt67!

ACE - Sage

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102K Messages

3 years ago

🤦🏼‍♀️

The people you have spoken to are assuming (incorrectly) you’re asking about a microcell. AT&T used to sell a mini tower called a microcell that had to be connected to your home Internet service and required a postpaid cell plan to register. They have no idea what you’re talking about when you refer to a cell booster, AT&T has never sold one and does not have anything on their website to recommend them.

A signal booster cannot create a signal out of nothing it can only amplified a poor signal to make it usable..

I am not familiar with this brand that you have purchased. I have no idea if it will amplify the frequencies that AT&T uses for LTE.

It is a requirement of the FCC that you register your signal booster. It really has nothing to do with AT&T other than AT&T was nice enough to provide you with the link to let the FCC know that you are using a signal booster to amplify AT&T’s signal. If the signal booster does not work, it has nothing to do with whether or not it is registered. It will work even if you don’t notify the FCC that you have it. You’re just not supposed to.

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