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What is happening with 3G?
J
Employee

Employee

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3 Messages

Tue, Dec 14, 2021 10:47 PM

Cell Booster

I just purchased the new cell booster off our website and it says my location is not an area where AT&T has spectrum. Please help.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

ACE - Sage

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96.4K Messages

5分前

It's not a booster, it's a MicroCell.   It requires wired home internet.  

OttoPylot

ACE - Expert

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17.9K Messages

5分前

Who's website and which cell booster? If it is a cellular booster, some will only work with specific frequencies so you need to find which frequency bands AT&T broadcasts in your area and then find a cellular booster that covers those. See my Cellular Booster Guide for a primer on what cellular boosters can and can not do. 

Oops. I just saw @formerlyknownas response. The OP mentioned spectrum (frequencies) so I assumed it was a cellular booster and not a femtocell (MicroCell). So, @jg9648  what exactly did you purchase? If you did purchase a MicroCell, AT&T will not register and activate them anymore because they are 3G only and AT&T is shutting down its 3G network now.

(edited)

ACE - Sage

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96.4K Messages

5分前

@OttoPylot

But a booster wouldn't say anything, it's just an antenna, so that didn't compute. 

I assumed, perhaps incorrectly, that he meant, "I just purchased the new cell booster off our  your website..."

But it still says unavailable at my location. 

https://www.att.com/support/article/my-account/KM1009340/

I do hope he didn't buy an old MicroCell. Hope no one at AT&T was dopey enough to sell one

OttoPylot

ACE - Expert

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17.9K Messages

5分前

@formerlyknownas I guess I'm a bit confused about the "new cell booster off our website" comment. AT&T can't sell them because they are no longer an inventory item. They haven't been in stock for a very long time (since late 2017/early 2018) unless someone at AT&T found some. Even then, I can't see AT&T selling a product that they haven't supported in almost 4 years and stopped registering/activating around early to mid 2021. Hopefully the OP gets back to us.

There is a possibility, remote tho it may be, that someone sold the old cellular booster that AT&T was offering as a business solution a couple of years ago. It didn't sell very well, was expensive, and had lots of issues so I think AT&T quietly buried it.

Employee

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3 Messages

5分前

There is a new cell booster out. Totally different product from the microcell.

Employee

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3 Messages

5分前

It’s not a microcell. This product supports only 4G LTE products and above. The microcell was discontinued because it handled HSPA(3G) products and that network is being phased out at EOY.

ATTHelp

Community Support

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189.6K Messages

5分前

Thank you for alerting everyone about the new cell booster, @jg9648!

 

For anyone interested in finding out more info about the AT&T Cell Booster or Cell Booster Pro, we invite you to view these details.

 

You can check if the product is available in your area to help you deal with those instances of poor wireless signal.

 

We hope this info helps!

 

Lar, AT&T Community Specialist

ACE - Sage

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96.4K Messages

5分前

@jg9648  the new "booster", is a misnomer, not a booster. 

  It's not suppose to be sold yet.  I suspect there is no system to support it yet.

It still says it's not available in my area. 

JefferMC

ACE - Expert

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28.4K Messages

5分前

Marketing people can be just as bad at telling the truth as sales people.  They're just better about not actually lying outright.

ACE - Sage

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96.4K Messages

5分前

@JefferMC   yup.  And AT&T's are awful.   

OttoPylot

ACE - Expert

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17.9K Messages

5分前

@jg9648 I am surprised that you were able to purchase it. AT&T has totally mis-labeled the new 4G/LTE device. It is indeed a femtocell (MicroCell) and not an actual cellular booster. It will work just like the original MicroCell did only it will broadcast a 4G/LTE signal inside your home instead of the original 3G signal.

AT&T calls it a cellular booster for marketing purposes. Most people understand what a cellular booster is but not a femtocell. The setup and requirements will be the same. That is close to a window (they may supply an extension antenna if close to a window is not possible), a post paid cellular account, and a physical connection to your router. Basically just like the original MicroCell.

Tutor

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36 Messages

4分前

I'm slightly confused.

I was told that the CellBooster would not boost a FirstNet signal.  However, I'm getting 5 bars in my house for both AT&T and FirstNet (two lines on the same phone).

Was I misinformed or is this something that AT&T is going to change (CellBooster won't give coverage to FirstNet users and they will need to purchase a CellBooster Pro)?

OttoPylot

ACE - Expert

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17.9K Messages

4分前

@southerndoc Who told you that the Cell Booster won't work with FirstNet? Am I understanding correctly that you do have a Cell Booster than is working with FirstNet?

The Cell Booster Pro won't be released for awhile yet until AT&T gets all the kinks worked out with the Cell Booster, and Support gets better training. The only difference in the two is increased signal strength, 5G (not sure yet if it will be n5 or n260), and allow many more users access.

Tutor

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36 Messages

4分前

I think I found it online and one of the AT&T executive assistants said that it doesn't work with FirstNet.  I'm wondering if they are going to turn it off when the pro version is released (I was told officially next month).

The pro version is a lot bigger than the regular version and is wall mountable.

(edited)

OttoPylot

ACE - Expert

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17.9K Messages

4分前

@southerndoc The current Cell Booster is wall mountable. The Cell Booster Pro will have the same footprint (same casing). I would take anything that an "AT&T Executive Assistant" says with a grain of salt. There are very few people within AT&T who really know what the plans, current and future are, that are allowed to make public statements. There is a huge disconnect right now within AT&T about the Cell Booster. I have a lot of information on the Cell Booster that will be incorporated into my updated Tech Guide (link is in my sig line) once AT&T reviews it and tells what can, and can not be posted.

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