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What is happening with 3G?
mowanlark's profile

New Member

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2 Messages

Mon, Feb 14, 2022 7:58 PM

AT&T free cell booster.

I received a letter from AT&T stating that the microcell was not going to work any more. IT said go to at&t.com/acceptmydevice and register for a free cell booster. However, that link does not work. What now?

Accepted Solution

Official Solution

ATTHelp

Community Support

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204.1K Messages

10 months ago

Hey there, @mowanlark! Let's help you with that unresponsive link so that you can order your new Cell Booster.

 

We recommend that you try the steps that @OttoPylot provided:

  • Clear your cache and try a different browser, or copy the link and open a private browsing window, and paste the link. It also works best if you use your computer and not mobile device like a phone.

Also, some customers have reported that disabling Wi-Fi on their mobile device (smartphone or tablet) and using cellular data has helped to access that center to place that order.

 

To learn how to disable Wi-Fi, visit AT&T Device Support. Once you have selected your device's make and model choose Connectivity followed by Wi-Fi. Follow the instructions as provided.

 

Give this a try and let us know how this works for you!

 

Lar, AT&T Community Specialist

New Member

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2 Messages

10 months ago

I received a letter from AT&T stating that the microcell was not going to work any more. IT said go to at&t.com/acceptmydevice and register for a free cell booster. However, that link does not work. What now?

OttoPylot

ACE - Expert

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19.2K Messages

10 months ago

@mowanlark Keep trying. The link has been broken for awhile and AT&T is trying to fix it. What some have been able to do is either clear your caches and try a different browser or copy the link, open a private browsing window,  and paste the link. It also works best if you use your computer and not mobile device like a phone.

Or, you can try this and see if it works: Cell Booster Accept

New Member

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1 Message

10 months ago

Turning off Wi-Fi means no service at all for me. My data or phone doesn’t work without Wi-Fi or I wouldn’t need the booster.

ATTHelp

Community Support

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204.1K Messages

10 months ago

Hello Jtuten, we're here to help you with your AT&T Cell booster replacement.

 

What trouble are you having? So that we know what type of support you need.

 

Let us know.

 

Thank you for visiting AT&T Community Forums! 

 

Carlton, AT&T Community Specialist 

OttoPylot

ACE - Expert

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19.2K Messages

10 months ago

@Jtuten1  The point of turning off WiFi is just for trying to use cellular only for accessing the link in the email. That tip has worked for some. We recommend leaving WiFi enabled at all times once the Cell Booster is up and running so that all data is via WiFi and the Cell Booster handles voice only.

New Member

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1 Message

10 months ago

None of the above has worked for me. I've tried my mobile device and two different computers, but the link just cycles through a login attempt, followed by a "logout successful" message continuously.  I've also tried multiple browsers (Chrome and Edge) and clearing cache, all end with the same result. 

OttoPylot

ACE - Expert

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19.2K Messages

10 months ago

@pkoteras Just keep trying. WiFi disabled and then using cellular only appears to work for most, but not all. 3G goes away tomorrow so maybe AT&T will have the resources free to finally fix the link.

New Member

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5 Messages

10 months ago

Same here after a dozen tries I contacted ATT and they confirmed site DOESN"T WORK

OttoPylot

ACE - Expert

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19.2K Messages

10 months ago

@marypie Did you try the suggestions above?

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