pamadison88's profile

New Member

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2 Messages

Wed, Mar 2, 2022 9:34 PM

AT&T cell booster

I've been trying for two days to get the replacement for my 3G MicroCell booster by calling AT&T and getting switched from wireless to cellular to landline with no one able to order a replacement for me.

Do you have a suggestion as to how I can get the 5G replacement without getting caught in the phone tree madness?

Thanking you in advance!

Accepted Solution

Official Solution

OttoPylot

ACE - Expert

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18.1K Messages

4分前

@pamadison88  The new Cell Booster is not 5G. It is 4G/LTE only. The free Cell Booster program has expired due to demand exceeding supply. They will go on sale in a couple of weeks. The Cell Booster will cost $229 and the Cell Booster Pro (intended for Enterprise and FirstNet) will cost $699.

New Member

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2 Messages

4分前

Thank you! Does this explain why AT&T keeps switching me from department to department? No one wants to tell me that the free boosters are gone?

May I ask the difference between the Cell Booster and the Pro?  And how will we find them to purchase?

OttoPylot

ACE - Expert

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18.1K Messages

4分前

@pamadison88  There is still a disconnect within AT&T about the Cell Boosters. The Support people just aren't kept up-to-date fast enough in my opinion and there is no real oversight on what they tell customers.

The Cell Booster is intended for in-home use when you have 2 bars or less of external cellular signal. The Cell Booster Pro is intended for Enterprise and first responders (FirstNet). The details are explained in my Tech Guide. The link is in my sig line. AT&T will announce, somehow, when the Cell Boosters go on sale, probably online first, in about 2 weeks. They will eventually be available for purchase at Corporate Stores and possibly the Reseller outlets, but I would purchase only from a Corporate Store. However, don't expect any support from the stores, either one, because they will probably be as useful as they were for the MicroCell.

ATTHelp

Community Support

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191.8K Messages

4分前

We will be happy to assist you with the difference in the two Cell Boosters @pamadison88.

 

Check out the information provided here on the difference in the Cell Booster and the Cell Booster Pro.

 

Let us know if this information helps.

 

Heather, AT&T Community Specialist

OttoPylot

ACE - Expert

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18.1K Messages

4分前

Does @ATTHelp  ever bother to read previous replies before responding? 

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