Pre-order the New Samsung Galaxy Z Flip4 & Galaxy Z Fold4 and, for a limited time, get twice the storage and a free case!
ATTDigitalLifeCS's profile
Community Support

Community Support

 • 

6.9K Messages

Mon, Apr 18, 2016 2:00 PM

You want control of your keypad sounds...You have it!

There have been many comments asking to control the chirp and arming/disarming sounds that come from the keypad. Its been a long process, but you now have it.

 

NOTE: You will only see this new enhancement if your keypad looks like the one below.

 

ADJUSTING THE ARMING/DISARMING SOUNDS IS NOT AVAILABLE ALTHOUGH IT IS VISIBLE. THIS FUNCTION IS STILL UNDER DEVELOPMENT.

 

Keypad2.png

 

  1. Log into your Digital Life account using a web browser (This feature is not yet available in the app, however is available using your mobile browser.)
  2. Navigate to your keypad settings
  3. You can perform the following actions:
    • Lower and raise the arming/disarming sounds (THIS FEATURE IS NOT YET AVAILABLE)
    • Mute and increase the sound when pressing the keypad buttons
    • Mute and increase the sound heard when a door/window is opened/closed
    • Darken or brighten the backlight of your keypad

 

KeypadSounds.png

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

2 Attachments

directv_123

ACE - Guru

 • 

906 Messages

6年前

ATT promised 'in April'.

I suspect that the upgrade was the same upgrade that tanked the system 2 days ago, and was later removed.

 

So.... No.

No ETA. Possibly never.

Tutor

 • 

12 Messages

6年前

I noticed the slider is now working.  When they initially released the update it would only slide half way.  So now the only thing left is to have the slider actually control keypad sound.  They admitted they "jumped the gun" which implies the gun will eventually fire.  We'll see.

 

 

Tutor

 • 

12 Messages

6年前

ATT consider making visual arm/disarm warning primary instead of audio.  Commercial aircraft have visual signals throughout the cabin for restroom status which keeps passengers from having to get up and walk 20 rows to see if it's free.  Reducing cabin traffic is a win for passengers and the airline, and can you imagine this being done with a loud beep instead of a sign?  I would gladly pay for several small indicator lights that I could mount throughout my home.  The only reason I have a keypad in the bedroom now is to get that light.  Make some small red/green devices you can stick up anywhere and I bet you'd sell a ton.

 

BACKGROUND: I saw an ATT rep in another string say that the arm/disarm sound update, even when fixed, will not offer mute.  The loud sound is designed to alert everyone in the home that the system is armed which in theory reduces false alarms.  I wonder if ATT has any data to support this theory.  I also wonder if customer service is center stage at ATT when a system is designed to reduce call center workload at the expense of annoying customers.

 

 

Tom-NJ

Teacher

 • 

28 Messages

6年前

I just hope it allows you to turn it down lower than 50%.  They tell me they have set my keypad arm and disarm shriek down to 50% volume already and that is as low as it goes.  Unfortunately, it is still much too loud rendering many of the alarms capabilities unusable if people are sleeping in the house. Personally, I could live without mute but I cannot live with only 50% reduction in volume. Has anyone else had it lowered to 50% volume and still feel this is too loud? 

Beep123

Mentor

 • 

50 Messages

6年前

Yea I hate the sound of the arm/disarm feature. It's useless to put on "stay" mode. I'm completely vulnerable to a home invasion every day when I go to bed. 

 

Good thing, my house is safe when I leave for the day. But when I go to bed, anything can happen. 

 

Thanks A&TT!

 

 

 

 

P.s. --- For nothing.

directv_123

ACE - Guru

 • 

906 Messages

6年前

"You want control of your keypad sounds...You have it!"

 

When will we have it?

Last time you tried, you brought dowm the system nationally....

Contributor

 • 

1 Message

6年前

I called the digital life support. Amanda was very helpful in troubleshooting the chirps. It confused both of us but she naied it! in my case it was an issue on the way I programed the system. If anyone is having issues CALL CUSTOMER SUPPORT>Its both ends that need looking into.

I'm REALLY IMPRESED with the support team!

Contributor

 • 

1 Message

5年前

The employee who has posted twice in this thread said that we should already have the ability to MUTE the chirp for door and window opening. I have the supported keypad, and have tried using the slider via my mobile browser as instructed. BUT IT DOESNT WORK.

Others who aren't ATT employees have posted here that to succeed in making this seemingly simple and most desirable setting change, one is required to call Customer Support. Seriously?!

Anyone visiting this thread can see that over 7 thousand others have viewed it looking for similar answers, and like me they're instead getting similarly misleading and incorrect information.

Come on ATT, this isn't rocket science. I'm a product manager for a small software company, and anyone of my developers could fix the code for your mute-chime-on-door/window-open in about an hour. That said, I'm confident your team could handle it too. So the questions are, Are you ever going to fix this? and If so, when?

If not, then at least REMOVE the Solved status in this thread and post an honest answer in its place. Don't add insult to injury by acknowledging CUSTOMERS' needs and then giving them both false hope and incorrect instructions.
Need help?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.