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ATTDigitalLifeCS's profile
Community Support

Community Support

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7K Messages

Mon, Apr 18, 2016 2:00 PM

You want control of your keypad sounds...You have it!

There have been many comments asking to control the chirp and arming/disarming sounds that come from the keypad. Its been a long process, but you now have it.

 

NOTE: You will only see this new enhancement if your keypad looks like the one below.

 

ADJUSTING THE ARMING/DISARMING SOUNDS IS NOT AVAILABLE ALTHOUGH IT IS VISIBLE. THIS FUNCTION IS STILL UNDER DEVELOPMENT.

 

Keypad2.png

 

  1. Log into your Digital Life account using a web browser (This feature is not yet available in the app, however is available using your mobile browser.)
  2. Navigate to your keypad settings
  3. You can perform the following actions:
    • Lower and raise the arming/disarming sounds (THIS FEATURE IS NOT YET AVAILABLE)
    • Mute and increase the sound when pressing the keypad buttons
    • Mute and increase the sound heard when a door/window is opened/closed
    • Darken or brighten the backlight of your keypad

 

KeypadSounds.png

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

2 Attachments

directv_123

ACE - Guru

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909 Messages

7 years ago

ATT - Is there any timeframe that you expect to make the non-functional slider actually change the volume? I hope I'm wrong, but I expect the arm/disarm volume slider to "disappear" in the next 30 days as I don't think ATT be able to make it functional. Just a prediction...
Beep123

Mentor

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50 Messages

7 years ago

Without a functional control of the 'arm/disarm' volume, this leaves the system unusable for people with families or pets. That's unless you want to scare or wake them up at odd hours of the day.


If your whole family leaves the house at the exact same time, then it might be useful. Just make sure you don't go throw away the trash at night because then you'll wake up anyone.

Community Support

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7K Messages

7 years ago

Hello @buckeyegoose

 

Unfortunately, your keypad does not have the ability to add this functionality.

directv_123

ACE - Guru

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909 Messages

7 years ago

It's okay @buckeyegoose ... None of us have the functionality mentioned in the thread title, or promised by AT&T... regardless of keypad.

Contributor

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3 Messages

7 years ago

Arming/Disarming is still not working.  Any ETA?

directv_123

ACE - Guru

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909 Messages

7 years ago

ATT promised 'in April'.

I suspect that the upgrade was the same upgrade that tanked the system 2 days ago, and was later removed.

 

So.... No.

No ETA. Possibly never.

Tutor

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12 Messages

7 years ago

I noticed the slider is now working.  When they initially released the update it would only slide half way.  So now the only thing left is to have the slider actually control keypad sound.  They admitted they "jumped the gun" which implies the gun will eventually fire.  We'll see.

 

 

Tutor

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12 Messages

7 years ago

ATT consider making visual arm/disarm warning primary instead of audio.  Commercial aircraft have visual signals throughout the cabin for restroom status which keeps passengers from having to get up and walk 20 rows to see if it's free.  Reducing cabin traffic is a win for passengers and the airline, and can you imagine this being done with a loud beep instead of a sign?  I would gladly pay for several small indicator lights that I could mount throughout my home.  The only reason I have a keypad in the bedroom now is to get that light.  Make some small red/green devices you can stick up anywhere and I bet you'd sell a ton.

 

BACKGROUND: I saw an ATT rep in another string say that the arm/disarm sound update, even when fixed, will not offer mute.  The loud sound is designed to alert everyone in the home that the system is armed which in theory reduces false alarms.  I wonder if ATT has any data to support this theory.  I also wonder if customer service is center stage at ATT when a system is designed to reduce call center workload at the expense of annoying customers.

 

 

Tom-NJ

Teacher

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28 Messages

7 years ago

I just hope it allows you to turn it down lower than 50%.  They tell me they have set my keypad arm and disarm shriek down to 50% volume already and that is as low as it goes.  Unfortunately, it is still much too loud rendering many of the alarms capabilities unusable if people are sleeping in the house. Personally, I could live without mute but I cannot live with only 50% reduction in volume. Has anyone else had it lowered to 50% volume and still feel this is too loud? 

Beep123

Mentor

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50 Messages

7 years ago

Yea I hate the sound of the arm/disarm feature. It's useless to put on "stay" mode. I'm completely vulnerable to a home invasion every day when I go to bed. 

 

Good thing, my house is safe when I leave for the day. But when I go to bed, anything can happen. 

 

Thanks A&TT!

 

 

 

 

P.s. --- For nothing.

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