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QueenSha2U's profile

Contributor

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2 Messages

Friday, November 2nd, 2018 1:23 AM

Thermostat within the digital life app doesn't function properly

The thermostat widget within the digital life app doesn't function correctly. It stays stuck at 75° and doesn't communicate with the physical digital thermostat pad. I have deleted data from app, removed recorded videos, erased programs, turned off notifications... still doesn't work. Same issue occurs on my note 9, iphone and/or tablet.

Contributor

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2 Messages

4 years ago

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Whether hit the Plus or Minus sign or even hit "off"...the thermostat widget automatically enables & sets itself to 75°. & the heat can physically be off on the physical side pad but the app wont reflect the pad's actual activity

Community Support

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7K Messages

4 years ago

@QueenSha2U - Hello, I am sorry for the issue.  Please click my user ID and send me a private message with your contact information and account number, I will have our technical team reach out and help get this fixed.  Thanks!

Contributor

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1 Message

4 years ago

I turned on my heat from thermostat set at 72, heat has not kicked in.  Currently temperatures is 66 degrees. How can I get the thermostat to come on.

Community Support

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7K Messages

4 years ago

@SMORG312  Hello. My apologies for the issue. If you would please click on my user name and then click "Send PM" to send me a message with your name, address, contact info and account number, so that I can have this looked into and have a specialist contact you to resolve the issue. Thank you

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