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nelli's profile

Tutor

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2 Messages

Sat, Oct 19, 2019 3:43 AM

Retrieving old recorded videos

My storage says full and isn't recording any new videos. I'd autopurge, but there is one very specific video I need. On the phone it only used to show me search results if I searched one month at a time. Cust. Support told me to use my computer and I'll be able to search better and find my videos. Still no luck. I know there are some videos from this year and I've gone back 2-3 years and I can't find even one video by the search function.

Please help! 

Community Support

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7K Messages

3 years ago

@nelli 

 

Follow these steps to view and save photo/video.

 

  1. In the Digital Life app select the Menu then Cameras
  2. Select Data Management
  3. Expand the Photo/Video archive
  4. Here you can view recorded photo/video and save photo/video
  5. To save video click the Select button
  6. Place a check next to the video you would like save and click Export

Tutor

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2 Messages

3 years ago

Hello! Thank you for your response. I've already tried accessing archived photos/videos any possible way I could think of. I went ahead and did what you outlined above, and nothing comes up. "no items available" is what's showing up for me.
Thanks.
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