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LizzyMyers's profile
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The 5th element!



8 Messages

Tuesday, October 21st, 2014 7:25 PM

Is anyone else having issues with the "Sunset/Sunrise" options?

I have this awesome connected activity program for when I open my door, the entry light comes on. (so i don't walk into a dark house) I have this program only set to run during the night times, to save on electricity, and since #WinterIsComing I've been having to go in to change the program times almost once a week to keep up with the sun going down. 


Last week I noticed this really COOL update for time selections which included "Sunrise" and "Sunset" and I thought WOW! Now I don't have to go in and fix it all the time. 


However, when I edited my program to start at Sunset and end at Sunrise, the program just works all day. I've called in to tech support and even had a technician out to double check the program, no one can figure it out. For now I just moved back to the manual times and it's working okay. 


Anyone else having issues with it? 

Community Support


7K Messages

8 years ago

Hello @LizzyMyers!

I'm sorry you're having trouble with "sunrise/sunset" feature. This is the first we've heard of trouble with this feature, we would like to contact you to troubleshoot.

Please contact me by clicking here.

In your message, please provide your name, service address, phone number, email address, and the best time to reach you at home.

Thank you,




12 Messages

8 years ago

Had the same issue. After finding the lights on during the day, I simply reprogrammed the nighttime lights on to be from the time I turn them off at night to 7 or 7:30 in the morning. No need to mess with it with sunrise apparently not working. I also set a check program to turn all lights off at 8:30 AM in the event I have something on due to fog or cloudy mornings. Programs are too easy to worry about a sunrise shutoff that doesn't.



14 Messages

8 years ago

An alternative is to set a program that when front door is unlocked (or locked), turn on light, delay for two minutes, then turn off. There are so many cool options so the possibilities are endless!

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