Contributor
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4 Messages
Getting constant "lost connection" error
Have been trying to log into Digital Life via my desktop computer for the past month and have been getting a "lost connection, retrying" error.
I have no other issues with logging into any other webpage.
ATTDigitalLifeCS
Community Support
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7K Messages
2 years ago
@RetiredGunner Hello. If you clear your cookies/cache/history it should resolve the issue for you. Please let me know if that works. Thank you
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RetiredGunner
Contributor
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4 Messages
2 years ago
Thank you for your response, I appreciate it.
Clearing the cookies/cache/history did not clear the error.
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ATTDigitalLifeCS
Community Support
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7K Messages
2 years ago
@RetiredGunner Which browser are you using and have you tried another browser? This error happens when it keeps trying to log back in but due to security measures you get this issue and need to clear history to be able to log back in. So clearing everything, closing the browser and re-opening should correct the issue.
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RetiredGunner
Contributor
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4 Messages
2 years ago
I'm using Chrome and it is still doing that. Tried Microsoft Edge and got right in.
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