
New Member
•
1 Message
You've tried to unlock this device too many times. Wait 30 days and then submit a new request
It's my first time requesting for this device so it doesn't make sense that I'm unable to get it unlocked. Is there any solution to this?
Accepted Solution
Official Solution
ATTHelp
Community Support
•
221.7K Messages
6 months ago
Thanks for reaching out @bestdae21, we are happy to help get your device unlocked!
As @dwill05 suggested, it would be helpful if you could tell us where and when you purchased the phone as only the original owner can unlock the phone.
In the meantime, it would be helpful to make sure you meet all the requirements for unlocking your phone by verifying that your phone:
Please let us know if this helps.
Joseph, AT&T Community Specialist
0
0
dwill05
ACE - Master
•
8.5K Messages
6 months ago
Where and when did you buy the phone? If you just bought the phone from a second hand source, the previous owner may have tried (and likely failed) to unlock it on their own.
0
0