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Contributor

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3 Messages

Tue, Mar 26, 2019 8:07 PM

Your unlock request was denied because your account hasn't been active for at least 60 days.

I have an iPhone 6plus for long time (purchased from AT&T directly) and I've switched to Prepaid for more than a year ago. Now I want to unlock the phone. I went to a local AT&T store and asked the instruction. I did exactly what they said.

Today, I checked the updates and the site said "You request was denied. Your unlock request was denied because your account hasn't been active for at least 60 days" and I'm stuck. 

I checked the eligibility and it seems good. What should I do?

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Brand User
ATTHelp

Community Support

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133.6K Messages

a year ago

Hi, @sybaldwin2,

 

We'd love to help with this. Here's things to know about unlocking a device through AT&T. Take a look at the list of requirements before a device can be unlocked listed on the page. If it matches, please let us know so that we can investigate further.

 

James, AT&T Community Specialist

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
lizdance40

New Member

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78.1K Messages

a year ago

Oy, James. 🤦‍♀️

@sybaldwin2  call and ask for tech support.  They should be able to verify your phone has been paid for in full and eligible for unlock.  They should approve unlock right over the phone.  

 

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

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3 Messages

a year ago

I contacted with online chat with AT&T. They solved the problem right away!

Brand User
ATTHelp

Community Support

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133.6K Messages

a year ago

Hi, @sybaldwin2,

 

We're glad to learn our colleagues in chat have helped you unlock your iPhone. If we can assist with anything else, please let us know.

 

Have a great weekend!

 

James, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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1 Message

a year ago

Good evening, I can’t unlock iPhone 7 at & t)
Current status - Denied
Your unlock request was denied because your account hasn't been active for at least 60 days.
What account are you talking about?
And can I still unlock this phone?

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