Your phone is not longer active on an AT&T account

did you request as a non customer?

Hello, yes I did. I get that same message.

We understand your frustration with getting an error message when attempting to unlock your device, @davea9. Special thanks to our ACE, @Constructive, with their quick response.

We want to help. Let’s meet in a Direct Message to discuss an escalation of your request. Please check your Direct Message Inbox (it’s the chat icon next to the bell icon in the upper right corner of the Forums).

We look forward to providing a solution for you. Thanks for reaching out to AT&T Community Forums!

Nelson, AT&T Community Specialist

Same here! Tried to unlock that way and same message! I really wish I could DM an employee so he can help me fix this

Hey there @alexrios2001, we want to help you get your device unlocked. 

We'd like to gather more context about your unlock, so we can help you out with this. Please answer both of these questions:

• Does your device meet our unlock requirements? Even if your phone isn't currently on an AT&T account, it'll still need to meet all the requirements listed on that page in order to be unlocked.
• Did you get this phone through AT&T, or from a third party? Knowing where you got the phone will allow us to look into our next steps to get your device unlocked.

Please share this information with us, so we can continue.

Dylan, AT&T Community Specialist

Yes it does meet all requirements.

is there anywhere where I can send direct meesage to an AT&T employee as I cannot share IMEI here publicly

We appreciate your response, @alexrios2001.

Based on the details you've provided, we want to invite you into a Direct Message for further help. Please check the message icon in the upper portion of the page and reply. 

We look forward to hearing back from you and investigating your device unlock concerns. 

Thanks for contacting the AT&T Community Forums. 

Lynn, AT&T Community Specialist 

Can you reopen the chat? I had difficulties on opening the chats

Hello alexrios2001, we're here to help you get support for your unlock request.

In order to get back into a Direct Message, we need you to start a new post.

You can also reach out to 1-800-331-0500 for customer service. 

Thank you for reaching out to AT&T Community Forums!

Carlton, AT&T community Specialist