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pola55's profile

Tutor

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5 Messages

Fri, Sep 8, 2017 6:07 PM

Your IMEI number & device don't match

I submitted requests to unlock iPhone 7 which I know for sure are locked to AT&T but got the following response from AT&T unlock portal. 

Anyone else had same issue could you please let me know how you resolved it? Thanks

 

Subject: Your IMEI number & device don't match

We can't complete your unlock request right now.

Device IMEI number:[edited for privacy – please do not post personal information]

 

Hi

 

Make sure you have the correct IMEI:

Note: IMEI provided is not an AT&T IMEI

Then, submit a new request when you're ready to try again.

 

ATTHelp

Community Support

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172.7K Messages

4 y ago

Greetings @pola55,


Thank you for reaching out to us! I went ahead and looked into this situation, and from what I could find, this specific request had already been resolved on a different conversation.


Do you still need our assistance? If that is the case please send us a private message to @ATTHelp explaining the situation, and we’ll be sure to continue helping.


Hope you have a great evening!


Rafael, AT&T Community Specialist

Contributor

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1 Message

4 y ago

I have faced an issue in unlocking my Phone, its saying as "Your IMEI number & device don't match"

 

We can't complete your unlock request right now.

Make sure you have the correct IMEI:

 

Find an IMEI on Apple devices
  Go to your Device settings; select General, and then choose About to find your IMEI. 
Find an IMEI on Android devices
  Go to the Settings app, and then select Status to find your IMEI. 
Any mobile phone
  Dial *#06# to make sure you have the right IMEI. 

 

Note: IMEI provided is not an AT&T IMEI
 
Mine AT&T prepaid Device.
 
Please help me in unlocking the same.
 
Thanks,
Santhosh

New Member

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4 Messages

i have the same problem like you.. ATT please help us

Tutor

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4 Messages

2 y ago

Tôi cũng bị trường hợp tương tự. Làm sao để unlock

New Member

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4 Messages

2 y ago

i have the same problem.. ATT please help me

New Member

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3 Messages

5 m ago

@ATTHelp 

i have the same problem.

pls help me.

New Member

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2 Messages

2 m ago

i have the same problem right now please assist me in unlocking my iphone, as far as i know its already been paid.

Juniper

ACE - Expert

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28.9K Messages

2 m ago

@lansetus 

This is an outdated thread from 2017 and will be closed. Please stick to a thread you have created, or a recent relevant one, if you wish to discuss with other customers.

For official support call AT&T.

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