Tutor
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5 Messages
Your IMEI number & device don't match
I submitted requests to unlock iPhone 7 which I know for sure are locked to AT&T but got the following response from AT&T unlock portal.
Anyone else had same issue could you please let me know how you resolved it? Thanks
Subject: Your IMEI number & device don't match
We can't complete your unlock request right now.
Device IMEI number:[edited for privacy – please do not post personal information]
Hi
Make sure you have the correct IMEI:
Note: IMEI provided is not an AT&T IMEI
Then, submit a new request when you're ready to try again.
ATTHelp
Community Support
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215.1K Messages
6 years ago
Greetings @pola55,
Thank you for reaching out to us! I went ahead and looked into this situation, and from what I could find, this specific request had already been resolved on a different conversation.
Do you still need our assistance? If that is the case please send us a private message to @ATTHelp explaining the situation, and we’ll be sure to continue helping.
Hope you have a great evening!
Rafael, AT&T Community Specialist
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santhoshnavath
Contributor
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1 Message
6 years ago
I have faced an issue in unlocking my Phone, its saying as "Your IMEI number & device don't match"
We can't complete your unlock request right now.
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Toaibcn
Tutor
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4 Messages
4 years ago
Tôi cũng bị trường hợp tương tự. Làm sao để unlock
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dhit_pangestu
New Member
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4 Messages
3 years ago
i have the same problem.. ATT please help me
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HoaiAn
New Member
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3 Messages
2 years ago
@ATTHelp
i have the same problem.
pls help me.
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lansetus
New Member
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2 Messages
2 years ago
i have the same problem right now please assist me in unlocking my iphone, as far as i know its already been paid.
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Juniper
ACE - Expert
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30.6K Messages
2 years ago
@lansetus
This is an outdated thread from 2017 and will be closed. Please stick to a thread you have created, or a recent relevant one, if you wish to discuss with other customers.
For official support call AT&T.
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