Wrong names on callers

Hello @NYCSandi, we understand you're needing to update the Caller ID's for the numbers listed on your account, and we'd be happy to help.

To change your Caller ID and update the display names, you'll need to follow these steps:

1. Go to your myAT&T Profile and select People & permissions.
2. Select Show details for the number you want to update on Caller ID.
3. Choose Edit for Caller ID.
4. Enter the info and select Save.

Keep in mind: 

• You may have to sign out and sign back in to see the new name displayed online.
• The Caller ID name displays on phones that have Caller ID. It doesn’t override a name saved in a wireless device.
• It can take up to 72 business hours for caller IDs to show an updated Caller ID name.
• People may need to clear your number from their Caller ID record for your new name to appear.
• Some home phone service providers may not offer Caller ID or get regular updates to their Caller ID info.
• For AT&T PREPAID, the Caller ID name says Wireless Caller.

We're happy to provide you with this helpful information and feel free to reach back out if you need any additional assistance.

Thanks for contacting the AT&T Community Forums.

Lynn, AT&T Community Specialist

I have tried this. Many times. Still doesn't work. My question is about recieving calls from a cell phone (my family members do not have landlines) to my landline phone with caller ID.

This soloution has been tried and did not work.

Thank you for the response, @NYCSandi.

Let's meet in a DM to further discuss. You will find a chat icon next to a bell icon in the upper right corner. Our next message will appear there. 

Thank you for contacting AT&T Community Forums! We look forward to chatting with your soon to help get this resolved. 

Clarissa, AT&T Community Specialist 

I'm sorry I don't understand. DM where? I am using my PC to access this site. Where is the bell icon?

Oh. Found it.

We have the exact same issue.  Countless hours on the phone with ATT and a couple of store visits and it is still an issue.  The above directions have been followed numerous times as well.  SO FRUSTRATING!!