WiFi connected but not working

Hello @Cheynabelle,

We'd be more than happy to take a closer look into your concerns.

We'll need some more details in order for us to better assist you:

• Are you still able to connect and use other wireless devices with your Wi-Fi connection, or does this issue occur with all devices?
• Are able to connect and use your iPhone with any different Wi-Fi connections, or does this issue occur with all Wi-Fi connections?
• Also, what troubleshooting steps have you tried so far?

Please let us know.

We'll be patiently awaiting your response.

Sean, AT&T Community Specialist