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mkobelt's profile

New Member

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2 Messages

Tuesday, January 17th, 2023 8:17 PM

WiFi calling still not working very well

I have seen a few posts on people complaining about the WiFi calling not working correctly I see in other Forums that it has been stated that it has been fixed Except it hasn't!! My WiFi calling has been working well for years but now It hardly works at all I have tried turning my phone off and on, turning on and off the WiFi calling, removing the SIM card and putting it back in and it still is hit or miss to get it to work I have no cell service where I live and I work remote, my cell phone is the phone I use to make calls This is very inconvenient, and I would like to know what is being done to fix it as it was stated in other forums that the issue is fixed but it clearly is not since I can hardly use mine and I am not the only one in the household that has this issue

Community Support

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232.1K Messages

1 year ago

Hello @mkobelt, we want to get your WiFi Calling back working on your device.

 

First, make sure that you're connected to WiFi. Then, disable/enable the WiFi Calling feature as a reset:

  1. Tap Settings on your phone, then tap Cellular (Apple devices) or Connection (Android devices).
  2. Check if WiFi Calling's listed.
    • If it is, select Wi-Fi Calling.
    • If not, your phone isn’t compatible.
  3. Review important info and confirm your emergency 911 address.

Next, we want you to confirm that your device supports WiFi Calling. Feel free to provide us with your device make and model so that we're able to provide more detailed support.

 

We hope these steps help and we look forward to hearing back from you!

 

Thanks for seeking help through the AT&T Community Forums. 

 

Lynn, AT&T Community Specialist

ACE - Professor

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3K Messages

1 year ago

Wi-Fi calling is dependent on your Wi-Fi connection. How far are you from the wireless router?  If you are not making a strong connection to the router you could have problems. I had Wi-Fi connection problems in some locations in my house until installing a wireless mesh network. 

You my try placing your phone is airplane mode and then turning on Wi-Fi. You could have a cellular connection just strong enough to interfere with the Wi-Fi calling feature. 

(edited)

New Member

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2 Messages

1 year ago

My device is an Iphone 13 Pro

Model MLQL3LL/A

I have done every advice on how to get the WIFI calling to work

Sometimes it works, sometimes it doesn't so I know I have WIFI capability

I have gone to my internet company and they gave me a different router to try but they said that nothing has changed on their end and that alot of ATT customers have been in to see them to see if something changed and to try a different router to see if that worked

Changing routers did not work

My WIFI calling still only works some of the time

It does not matter where I am in the house 

I can be right near the router and it is still only working 1/2 the time

This is very annoying as I have these phones on my business account because I use them for work and I am not able to do that 1/2 the time

I am looking to see if there is a fix as this affects not just my phone

ACE - Expert

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64.7K Messages

1 year ago

Wifi calling works fine for me and for most customers. Whatever your issue, it’s probably unique to you. In other words, there may not be anything ATT can do to fix. I can guarantee you no one is looking for a fix. One possibility is your cellular signal in your home has actually gotten better. Perhaps not good enough for calls but good enough that your phone switches between cellular and WiFi calling. That can and will cause WiFi calling to fail. Something to try is to put your phone in airplane mode and turn WiFi back on. That will force your phone to stay on WiFi calling. Give that a try, see if it helps.

New Member

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2 Messages

10 months ago

I have had this issue for years and tried everything above.  ATT should fix it and not pass the buck.

ACE - Sage

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117.6K Messages

10 months ago

@argee 

If it's just selected phones that are somehow defective, there's nothing for AT&t to fix.

New Member

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2 Messages

10 months ago

its been several generations of phones over several years

and several attempts by comcast to fix it

ACE - Expert

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24.5K Messages

10 months ago

We've been using WiFi-C for years with two different ISPs (not AT&T) and it has worked flawlessly on our iPhones (7 up to 12). Our current ISP is Comcast (Xfinity) and there have been zero issues.

As mentioned above, if the in-coming cellular signal is improving, then your phone will attempt to connect to the stronger of the two and if there is just even a little difference in signal strength, the phone will attempt to connect to the stronger of the two which will cause call quality issues. Sometimes our phones will indicate 3 bars of cellular and other times they will indicate AT&T Wi-Fi. But in either case, calls in/our are just fine.

(edited)

2 Messages

10 months ago

My previous phone was on Verizon, and I had one and sometimes two bars at home, so did not need Wi-Fi calling. Got this new phone in March 2023, and switched from Verizon to Consumer Cellular, which uses AT&T. Not enough signal with AT&T, so had to turn on Wi-Fi calling. It has worke

d fine, with no trouble since March. It is now the last weekend in July, and Wi-Fi calling stopped working either Friday or Saturday. I made no changes, with the exception of upgrading to Android 13, 2 and 1/2 weeks ago. Nothing I have tried will get Wi-Fi calling to come back on. I've reset the modem twice, reset the phone twice, have tried turning on airplane mode, nothing works. I have spoken with Consumer Cellular, Xfinity, and Best Buy. Still no joy

ACE - Expert

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24.5K Messages

10 months ago

WiFi-C works well with most all phones. However, how well it works can depend a lot on the phone. If you noticed a change after you upgraded to Android 13 it's possible that the new upgrade or another app somewhere is impacting WiFi-C on your phone.

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