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JohnnyDoe

Guru

 • 

678 Messages

Thu, Dec 1, 2016 10:01 PM

Wifi Calling Problems on Apple iPhone 7 Plus

Just curious if anyone else is experiencing the same issues...

 

My home calling area has absolutely terrible cell reception... switching from Verizon to AT&T and it's just a tiny bit better but that's not saying much. Still plagued with dropped calls and inconsistant reception. Needless to say, Wifi calling hasn't solved much either.... I notice that when enabled, my cellular connectivity actually drops and gets worse, not to mention no matter how close or how far I am away from the wireless router - my phone likes to bounce between wifi calling and standard cellular connectivity. Only problem with this is there's a 3-4 second lapse of any sound or noise... super annoying and frustrating. 

 

Tried all the normal remedy issues and it's not having any effect. Does anyone have any ideas? I am interested in the AT&T cellular boosters for my house, but not liking that I should have to purchase it since it's AT&T that's strugging getting the service that I'm paying for to me..

Responses

Accepted Solution

Official Solution

Brand User
ATTHelp

Administrator

 • 

112.6K Messages

3 years ago

Greetings @JohnnyDoe!

 

I’m sorry to hear about the reception in your home! Reliable signal is the most important part of any cellular experience!

 

Feel free to send us network feedback using our Mark the Spot application, so our network engineers can look into the area!

 

As far as your Wi-Fi calling bounce/delay you might be able to mitigate this by turning your iPhone to airplane mode before using Wi-Fi calling (this will likely require that you reconnect to Wi-Fi first).

 

That would prevent your device from detecting and bouncing the call back to the cell tower.

 

A Microcell could be a solution as well, in essence it does the same job as Wi-Fi calling, although you can connect multiple devices to it!

 

I appreciate you reaching out about this. Welcome to the AT&T Community!

 

Demetria, AT&T Community Specialist

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
JohnnyDoe

Guru

 • 

678 Messages

3 years ago

Been using the mark the spot application for sometime but really haven't seen any improvement or had any reasonable feedback from it's use. I'm interested in the Microcell seeing that wifi calling has been patchy at best working at my home.

Brand User
ATTHelp

Administrator

 • 

112.6K Messages

3 years ago

Hi there @JohnnyDoe!

 

Cool! Some people find the Microcell to be the perfect solution to their needs.

 

Here are some quick requirements to check before moving forward, this is in reference to your home internet service (as the unit piggybacks off of this to boost your signal):

 

  • Minimum speeds of 1.5Mbps downstream and 256Kbps upstream are needed
  • Satellite and wireless broadband are not compatible.

 

If you’re ready to take the next step, please visit the nearest COR retail store to purchase it, and/or to view available offers for them.

 

Have an awesome day!

 

Demetria, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
JohnnyDoe

Guru

 • 

678 Messages

3 years ago

How much are the microcells? Are there any special pricing promotions for these? Not to happy about having to buy one just to be able to receive the service I'm paying for....

JohnnyDoe

Guru

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678 Messages

3 years ago

Anyone else having problems putting their phone into airplane mode then turning on wifi to utilize wifi calling only (where it doens't try bounce between cellular and wifi)? When I attempt to do this on my iPhone 7 Plus and try to make a phone call or send an SMS/MMS text, I get an error that says 'Could Not Activate Cellular Data Network' 

Brand User
ATTHelp

Administrator

 • 

112.6K Messages

3 years ago

Hello again @JohnnyDoe!

 

I can definitely understand your trepidation there!

 

The Microcell retails for $149.99, however you’ll want to visit a store to see if they have any localized promotions for it (As is sometimes done for low coverage areas).

 

Thanks for being a part of the Community!

 

Rafael, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
JohnnyDoe

Guru

 • 

678 Messages

3 years ago

Ok, I will check it out in the store and see what (if any) local deals they have.

Teacher

 • 

25 Messages

3 years ago

I've been using AT&T for over two year and the reception is desirable. You can give it a try. Also, Wi-Fi calling works according to your network. If you have a good network, it should be great.

JohnnyDoe

Guru

 • 

678 Messages

3 years ago

AT&T has definitely been the better of the carriers at my house, not so much at my work. The Wifi calling works ok, but it is an alternative option when I'm in areas of my home and work that have little to no coverage. 

Tutor

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8 Messages

3 years ago

My wife and I added two Iphone 7 pluses a few days ago, replacing two galaxy s5's.  Wifi calling worked very well on s5's not at all on 7 +'s (so far). We have a very poor signal at home and buying additional devices to improve signal quality when wifi calling worked on a different older phone makes no sense to me. Have it enabled on 7+'s but and it shows "ON" in settings but gives NO indication it is actually on. Wifi icon shows but on galaxy there was a little "+" inside that icon so you knew it was working ! Should NOT have to go into airplane mode to use it.  On Galaxy it would automatically be in use when we dropped 1-2 bars, which is ALL the time at our house. If we cannot get this working the phones are largely useless and will have to go back unfortunately, as we love it's other features.

Community Support

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15.2K Messages

3 years ago

Hello @dtvnotverygood

Thank you for taking the time to reach out to us on Community Forums. I can understand the importance of needing Wi-Fi calling to work on your device. I have a few steps for you I believe could fix it.

When you have the opportunity I invite you to go to our Troubleshoot & Resolve Tool. This article here has great steps to help pinpoint the issue your device is having with Wi-Fi calling. The first step would be to select phone calls and then Wi-Fi calling.

I would also recommend resetting your internet router/modem. Once you are done with resetting your Router. I invite you to go our Device How To, to reconnect your device to Wi-Fi calling. There are some steps there you can follow to make sure the Wi-Fi calling is connected correctly, when you are connected you will see AT&T Wi-Fi in the top left corner of your device’s screen.

I hope this helps, have a fantastic rest of your day!

 

Zach AT&T Community Specialist

AT&T Customer Care

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For additional support, please visit us at our AT&T services hub.
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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Tutor

 • 

8 Messages

3 years ago

As far as I know, it is a Problem Many Peoples. But i am recently read wifi calling issues articles and i solved my problem via this thread : Wi-Fi calling not working on iPhone

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