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Fri, Mar 3, 2017 12:31 AM

WIFi calling IPhone 5s At&T

Does anyone know why I can't use wifi calling on my iPhone 5s? I made sure my phone was updated, tried connecting to different wifi, tried restarting my phone, still nothing. I don't even see the wifi calling option under "phone" in the settings. Help

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ATTHelp

Administrator

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113.8K Messages

3 years ago

Hello @Ssmithh,

 

Wi-Fi Calling is a wonderful feature which helps boosts signal strength.  I will be more than happy to help you with Wi-Fi calling!

 

At this time, Wi-Fi Calling is not supported for the iPhone 5s.  This feature is currently offered on the iPhone 6 series, 7 series, and the SE. I do apologize for the inconvenience this is causing.  There are some other devices which offer this as a supported feature, which can be found here.

 

Please let us know if you have any other questions or concerns.  Have a wonderful day!

 

Katherine, AT&T Community Specialist

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Tutor

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5 Messages

2 years ago

Other carriers can do it for the iPhone 5s. Why can't att? It's a solid phone and when your poor service lacks in areas like Mountain House, CA its valuable to many kids with those phones.

lizdance40

ACE - Sage

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72.3K Messages

2 years ago

@laminarz8

Att did not get FCC approval for the 5s.  The oldest iphone with Wifi calling is the iPhone 6. 

 

🐾 I don’t work for AT&T. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

“Lack of planning on your part does not constitute an emergency on my part” 🆘 Dont expect normal any time soon.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Tutor

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5 Messages

2 years ago

So Sprint and T-Mobile did have FCC wifi on iphone 5s but ATT didn't. Got it! Your reply sounds fishy to me.

 

 

lizdance40

ACE - Sage

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72.3K Messages

2 years ago

🐾 I don’t work for AT&T. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

“Lack of planning on your part does not constitute an emergency on my part” 🆘 Dont expect normal any time soon.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Tutor

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5 Messages

2 years ago

They are fishy when other carriers were able to do the wifi at the same time as 5s release. The article is from Oct 7th, 2015. Update it and do everyones kids a favor like your competitors. It's an easy fix since it's already been done for the beta phones at that time.

 

Thanks

lizdance40

ACE - Sage

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72.3K Messages

2 years ago

Neither ATT, Verizon or Apple are going to waste 5 minutes on a 5 year old phone when probably very few are still in use.  

Wifi calling also requires HD voice, which Is not on the 5s

https://en.m.wikipedia.org/wiki/List_of_smartphones_with_HD_Voice_support

🐾 I don’t work for AT&T. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

“Lack of planning on your part does not constitute an emergency on my part” 🆘 Dont expect normal any time soon.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Tutor

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5 Messages

2 years ago

I'll say it again, it's fishy. The iPhone 5, all models have HD voice. As you mentioned in a previous post that the beta version of the iPhone 5 had wifi phone. 

Regardless of the age of a phone and know the possibilities of the phone should be a matter of customer service, not upgrades. I'll choose a different carrier with better service in the area next time that doesn't walk away from kids that drop their phones often. 

 

https://www.cultofmac.com/190565/the-iphone-5-supports-hd-voice-but-youll-never-get-to-use-it-in-the-u-s/

Gary L

ACE - Expert

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15.8K Messages

2 years ago


@laminarz8 wrote:

I'll say it again, it's fishy. The iPhone 5, all models have HD voice. As you mentioned in a previous post that the beta version of the iPhone 5 had wifi phone. 

Beta versions test ALL sorts of things that they don't keep and remove from the OS.

 

I've enabled features in Beta iOS and they removed the option for the feature, but it kept working for me because it was already turned on. 

 

What's in a Beta is irrelevant to what they release.

 

 

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Award for Community Excellence 2019 Achiever*
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lizdance40

ACE - Sage

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72.3K Messages

2 years ago


@laminarz8 wrote:

I'll say it again, it's fishy. The iPhone 5, all models have HD voice. As you mentioned in a previous post that the beta version of the iPhone 5 had wifi phone. 

Regardless of the age of a phone and know the possibilities of the phone should be a matter of customer service, not upgrades. I'll choose a different carrier with better service in the area next time that doesn't walk away from kids that drop their phones often. 

 

https://www.cultofmac.com/190565/the-iphone-5-supports-hd-voice-but-youll-never-get-to-use-it-in-the-u-s/


When on earth did I mention anything about beta version on iPhone?  

And if you aren’t going to read the links I post, at least read the post itself.

The iPhone 5s is OLD.  Updates COST MONEY.  

You can purchase an SE for $150 and get HD voice and Wifi calling and have a new phone with faster processor.  

🐾 I don’t work for AT&T. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

“Lack of planning on your part does not constitute an emergency on my part” 🆘 Dont expect normal any time soon.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Tutor

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5 Messages

2 years ago

Please read the articles before you post them. The beta version was removed and it was in the article YOU posted. It already existed and the amount of money it would cost is minimal. Who cares how old it is if it's already out there. Flip the switch. I don't believe you don't work for at&t and would want to take on this task unless you're paid. 

Stop calling my kids phones old, they will eventually move on from at&t because they forced me to deal with poor one bar service and withheld services that could be simply rectified. Other providers did it on iphone 5's.

Gary L

ACE - Expert

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15.8K Messages

2 years ago


@laminarz8 wrote:

Stop calling my kids phones old


Stop calling them old? Is she calling your kid's phones names?  Seriously...?

 

They are old phones: iPhone 5 to 5s to 6 to 6s/SE to 7 to 8/X, it's clearly a few generations back. Apple doesn't even update the operating system on that model anymore.

But IF they work for you, then you're fine; as long as they meet your needs, right?

 

So if we're done calling names on the playground, let's find you a solution.

 

TECH INFO:

I was under the impression that AT&T does NOT support WiFi Calling with a phone unless the phone supports VoLTE.

The iPhone 5 (and maybe the 5s) doesn't support VoLTE (trivia: if I recall correctly, the Qualcomm chip in the 5 does support VoLTE, but that iPhone was never set up to support it). 

 

 and withheld services that could be simply rectified

So it turns out that's not actually the case...

 

SOLUTION:

Actually, you can get a Free iPhone SE* from AT&T which will simply rectify your issues. And boost those phones with a new battery, iPhone 6s guts and Touch ID. https://www.att.com/deals/ Please read the details for the offer.

 

If you don't want to commit to a free phone you can get a prepaid iPhone SE for about $145 (which works fine on postpaid). Not even factoring in the full cost, at some point soon you're going to want new batteries for older phones, why put the money into them when you can get new phones that run the current iOS 11 and iOS 12.

 

 

 

  • Rember the Golden Rule: Treat others how you would like to be treated.
  • Just because my answer does not solve your issue (or agree with you), it may still be correct information...
  • Stating a fact about how something works, is NOT taking sides, it's just stating a fact...
  • Information provided might not be for "you" only, it might be clarification for other community members.
  • This is the public AT&T Community Forum (not AT&T support), please do not post personal info.
  • When provided an answer, please click "Accept solution" which helps other people to find an answer more quickly.
The (very) fine print - This footer is at the bottom of all my posts, its particulars may, or may not, apply to you & your post.
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
lizdance40

ACE - Sage

 • 

72.3K Messages

2 years ago

@laminarz8

Are you kidding?   You didn’t even read your own linked article.  (On the iPhone 5, not 5s).  

There are three ways to do HD Voice calls right now. You can use a codec called AMR-WB over a 3G GSM network like AT&T and T-Mobile, but they’re so busy rolling out their 4G networks that they won’t support it. The second way is to use the new EVRC-NW codec on an 2G CDMA 1x Advanced network like Sprint’s, but the iPhone 5 doesn’t support that method.

Two of the aforementioned carriers had no FCC permission to use Wifi calling, were not going to use it without approval, and no reason to expect it anytime soon and in fact it took a full 2 more years to get FCC approval.   They aren’t going to reprogram their network with a system they don’t already use.  Why on earth would any carrier invest in a backwards looking technology?   (And they didn’t).  

At the time the FCC approved Wifi calling in 2015, ATT paid for the compatible updates to be made to iPhone 6, and samsung and LG phones released that year.  Samsung and LG released the android M update over the next full year to 2014/2015 flagship androids.   

  The 5s is old tech in several ways, including its lack of HD voice, which is required on ATT for Wifi calling.   No carrier is going to spend a dime to accommodate a 5 year old phone.  Apple won’t even invest in the phone anymore (as @Gary L wrote, no more updates).  It’s no derogatory, it’s a technological fact, the phone is old.  I own a Note 4.  No cell service.  It’s old, it’s slow, but the s-pen works.  But it’s OLD in technological terms.  

The third way to get HD Voice calls is through VoLTE (voice-over-LTE). Piping voicecalls through VoLTE is the biggest change to voicecalling since the invention of cellphones. It basically pipes all voice calls over the LTE network, and Verizon has demoed it in the past, and plans to roll it out in the future, but the iPhone 5 doesn’t support it.

🐾 I don’t work for AT&T. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

“Lack of planning on your part does not constitute an emergency on my part” 🆘 Dont expect normal any time soon.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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