
New Member
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3 Messages
Why won't the website let me unlock my iphone 7?
Hello! I can't unlock my iPhone for the third day, on the unlock page it says that there are problems with the Internet on the site, changing and cleaning the cache and cookies did not help, what to do please help
Accepted Solution
Official Solution
dwill05
ACE - Master
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8.3K Messages
3 years ago
There are no internet problems with the website. That’s a basic message that usually means that the website is being blocked by a firewall somewhere, either in your country, or in the US. ATTHelps asking various permutations of “are you really, really sure the phone is eligible for unlocking” isn’t going to resolve the issue of getting through to the website. If you can’t get through to the website, the only other way is to call them and hope that they’ll process an unlock online.
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Accepted Solution
ATTHelp
Community Support
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220.9K Messages
3 years ago
Hello, @volkovs8,
Thank you for reaching out. Here are things to know about unlocking your device through AT&T. Was it on an AT&T postpaid plan for sixty days with no past due or unpaid balance or was it on an AT&T prepaid plan for six months? If it meets that and the other requirements listed in the preceding link, let us know so we may investigate further.
James, AT&T Community Specialist
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ATTHelp
Community Support
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220.9K Messages
3 years ago
Hi @volkovs8,
Thank you for reaching out. We'd love to take a closer look into this for you.
To better assist, we want to know:
Let us know so we can assist further.
Doyin, AT&T Community Specialist.
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volkovs8
New Member
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3 Messages
3 years ago
on the link https://www.att.com/deviceunlock/unlockstep1 gives an error Oops! Looks like we're having network difficulties. Try again later tried it from different browsers, cleaned the cache, nothing helps
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volkovs8
New Member
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3 Messages
3 years ago
Thanks a lot for your help!
the problem was in browsers
it turned out to be sent only via vpn
the answer came instantly
Current status - Approved
We've approved your request to unlock your device. Here are the instructions to complete your unlock:
Using a Non-AT&T SIM Card:
1. Remove your SIM card and insert the new SIM card.
2. Complete the setup process.
Using an AT&T SIM Card:
1. Back up your iPhone.
2. When you have a backup, erase your iPhone.
3. Restore your iPhone from the backup you just made.
thank you
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