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New Member

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3 Messages

Monday, December 7th, 2020 6:05 PM

Why won't the website let me unlock my iphone 7?

Hello! I can't unlock my iPhone for the third day, on the unlock page it says that there are problems with the Internet on the site, changing and cleaning the cache and cookies did not help, what to do please help

Accepted Solution

Official Solution

ACE - Master

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10.7K Messages

3 years ago

There are no internet problems with the website.  That’s a basic message that usually means that the website is being blocked by a firewall somewhere, either in your country, or in the US.  ATTHelps asking various permutations of “are you really, really sure the phone is eligible for unlocking” isn’t going to resolve the issue of getting through to the website.  If you can’t get through to the website, the only other way is to call them and hope that they’ll process an unlock online.

Accepted Solution

Community Support

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232.3K Messages

3 years ago

Hello, @volkovs8,

 

Thank you for reaching out. Here are things to know about unlocking your device through AT&T. Was it on an AT&T postpaid plan for sixty days with no past due or unpaid balance or was it on an AT&T prepaid plan for six months? If it meets that and the other requirements listed in the preceding link, let us know so we may investigate further.

 

James, AT&T Community Specialist

Community Support

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232.3K Messages

3 years ago

Hi @volkovs8,

 

Thank you for reaching out. We'd love to take a closer look into this for you.

 

To better assist, we want to know:

  • are you the original owner of this device
  • have you been approved for unlock
  • what error code is showing up when you try
  • are you following the steps in our device unlock instructions

Let us know so we can assist further.

 

Doyin, AT&T Community Specialist.

 

New Member

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3 Messages

3 years ago

on the link https://www.att.com/deviceunlock/unlockstep1 gives an error Oops! Looks like we're having network difficulties. Try again later tried it from different browsers, cleaned the cache, nothing helps

New Member

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3 Messages

3 years ago

Thanks a lot for your help!
the problem was in browsers
it turned out to be sent only via vpn

the answer came instantly

Current status - Approved
We've approved your request to unlock your device. Here are the instructions to complete your unlock:

Using a Non-AT&T SIM Card:

1. Remove your SIM card and insert the new SIM card.

2. Complete the setup process.

Using an AT&T SIM Card:

1. Back up your iPhone.

2. When you have a backup, erase your iPhone.

3. Restore your iPhone from the backup you just made.

thank you

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