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New Member

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1 Message

Tue, Aug 4, 2020 8:36 PM

Why was my claim cancelled

I have been waiting on my replacement phone to arrive and I just found out the claim was cancelled, and I want to know why?

Responses

dwill05

Master

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4K Messages

2 months ago

Not remotely enough information for anyone here to be able to help you.  You’ll have to call or chat with them.  If this is an insurance replacement, the people you have to talk to is Asurion, who is the insurance company.

Brand User
ATTHelp

Community Support

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133.6K Messages

2 months ago

Hello @pemccall1969,

 

We completely understand how frustrating it can be when you're in need of a replacement cell phone, but your claim was canceled for some reason.

 

Please provide us with more details of this claim, so that we can better assist you.

 

Are you referring to an insurance claim that you recently filed to have your cell phone replaced that way?

 

If so, we recommend that you Contact Asurion at 1-888-562-8662 for more information on why your claim was recently canceled.

 

Hope this helps!

 

Sean, AT&T Community Specialist

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