The new iPhone 15
kokopelli_1's profile

Scholar

 • 

169 Messages

Friday, April 2nd, 2021 6:36 PM

Why is my 5G service so horrible in my home?

I recently got a new iPhone 12 because of the 5G service. Thank goodness I have wifi because the 5G service at my home is ridiculous. I just ran a speed test and I'm getting 6.20 down and 0.42 up. I was down near highway 67 and 20 today and tried a speed test on 5G. I couldn't believe the speed!!  69.6 down / 27.3 up. Now that's what I was told I should expect when I got the phone. What can I do to get better service in my neighborhood? Am I living in a dead zone? When can I expect things to get better. I live in East Dallas near Ferguson Rd and Lakeland. I feel like I'm getting ripped off for having 5G.

ACE - Expert

 • 

23.7K Messages

5 months ago

@kokopelli_1  Newer iPhones have the option to use 5G or LTE only. Older iPhones just use LTE so there is no option. I'm not sure about Android-based phones but I do know there is an app that you can download that allows you to do that.

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.