Why is AT&T not responsible for the value of my trade in phone??
I switched from sprint to Att 4 months ago. I had 2 fully paid for I phone XR, that I traded In On a promo that was supposed to reduce the cost of the I phone 12’s by $700 each. I canceled one of the lines fully knowing that I would have to pay full price for the phone that was associated with the line I’m canceling. I’m fine with that. What I’m not fine with is the fact that I’m not receiving any credit, or payment for the almost new I phone XR that AT&T took as the trade in. If I have to pay full price fir the 12, then ATT SHOULD EITHER RETURN MY PHONE OR GICE ME FACE VALUE FOR IT.!! All customer service says is theirs nothing they can do. That is theft. I can and am filing a claim in small claims court for the value of the I phone XR.