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Lanlande's profile



1 Message

Thu, Oct 25, 2018 8:49 PM

Why I haven’t received my money back to my card?

I make a Oder through the phone. But it cancel after 2 days and still now I haven’t received my 700$ back to my card why?

Accepted Solution

Official Solution


Community Support


179.8K Messages

3 y ago

Hi, @Lanlande,


Has it not been refunded yet? It can take up to three to five business days for a refund to be processed on a cancelled order. If you don't see the refund in a couple of days, you may wish to contact your bank and see if it's being processed on their end.


Have a great week!


James, AT&T Community Specialist

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