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Why does ATT customer fail so miserably in their loyalty department
JUST NEED TO VENT ABOUT AWFUL CUSTOMER SERVICE W/AT&T.
On the phone with AT&T to try to get a replacement NON-REFURBISHED iPhone for my wife- She cracked her screen a couple of months ago, & she used the insurance that we pay monthly with ASURION insurance. They sent her not one, but two refurbished iPhones-both with terrible quality. The iPhone drops calls all the time & has awful reception-always crackles with the other person hardly being able to hear her. AT&T refuses to do the right thing. I wish we could get rid of AT&T, but we owe too much on the monthly payments.
They could care less about customer loyalty, or true customer service. Once we pay off our iPhones; we will go to find another ISP & never go back to AT&T.
So ATT responded to my post on their web site with another pointless response blaming their own phone insurance company
Hey there, Scott! We hear you and we would love to be able to assist you here, however, you will need to get back in touch with Asurion regarding any device malfunctions. https://soc.att.com/2ibH1FH Thank you! -LaceyE Social Media Specialist
So ATT responded to my post on their web site with another pointless response blaming their own phone insurance company . Their customer service sets the bar so low. It is incredible how poor their customer service is in reality.. if you read my original post; I started with Asurion; where they told me I needed to contact AT&T for an unfurnished iPhone & AT&T loyalty department told me there is nothing they can do.