The new iPhone 15
Jeremysg's profile

10 Messages

Tuesday, September 5th, 2023 3:27 PM

Why can’t I see my family’s locations on ATT secure family app?

After new update I can no longer see my family’s location since they don’t have companion app on ATTsecure family like before? I don’t want to download companion app on their phones

Employee

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102 Messages

5 months ago

@Krissym0916

You can also go into each family member profile via the Family Hub (click the Family icon at bottom LH side of screen showing your family) and under Devices verify that the family member device/phone is setup including their phone number.  

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