What is happening with 3G?

New Member


1 Message

Wed, Feb 24, 2021 6:30 AM

Why can't I receive verification codes?

I upgraded from an iphone 7 to an iphone 11.  Now I can't receive verification codes sent from my bank and other companies.


Community Support


180.7K Messages

1 y ago

Hi @shellylipkin,


Thanks for reaching out! Allow us to assist.


We recommend visiting the Short Code Directory. Once there, go to Learn more about SMS codes at the bottom of the page. On the next page, click on Why can't I receive SMS Short Code messages. It will walk you through some steps which should be able to assist. Let us know if this works or not!


Collin, AT&T Community Specialist 

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