Why are my voicemails delayed?

Hello @mcinathens!

Being able to receive your voicemails in a timely fashion is so important. I know I wouldn’t be happy to have to wait for a notification. Not to worry, I would love to help find a resolution for you!

When it comes to voicemail notifications, there may be a few issues at hand. If the phone does not have a strong enough mobile data connection, it will effect when the notifications come in. However, if you are connected via Wi-Fi Calling, you should receive the voicemails with no issues. To turn this feature on, our Device Support page has all the steps needed. When you reach the page, please select the LG K371 > Tutorials > Calling > Wi-Fi Calling.

If you find you are still experiencing this issue, or aren’t able to toggle Wi-Fi Calling on, our Troubleshoot and Resolve tool can help pinpoint the problem! Once you are on the page, please make sure to select your make/model device > Service/network issues > Voicemail. You can also login for a more personalized troubleshooting experience!

Thank you so much for reaching out!  Please don’t hesitate to return to this thread if you have any other questions or concerns.

Michelle, AT&T Community Specialist

I am unable to hear my voicemails, but can visually see that there are voice messages. When I click to "play all", it makes it "unread", but cannot get into the voice message or see visual message. Please help

Same issue, but I cannot see the voicemails either.  Have been notified by 6 people they have left me voicemails in the last 2 weeks, but I cannot access any.  Calling it says "service unavailable" and hangs up.  Frustrating.

Hi, @all327,

We understand the need to receive your messages in a timely manner. A reset should clear the delayed voicemail alerts up. Try this:

1. Press and quickly release the Volume Up button.
2. Press and quickly release the Volume Down button.
3. Press and hold the Side button until you see the Apple logo.

Let us know if this helps.

James, AT&T Community Specialist

This is my wife's phone and she doesn't get her VM's timely.  Could this be a phone issue or is it a network issue. She reboots her phone constantly.

We have the same problem--all of our Iphones have delayed receipt of voicemails--anywhere from 24-48 hours. I also was advised to reset and the problem has continued on ALL of our phones.  This is clearly an AT & T issue and not the phone's.

I am having the same issue and this is a real problem. I need to solve this. 

I am having the same issue and this is well past being a real problem. I need this fixed ASAP or I will be forced to take my five lines else where.

I have also spoken to ATT twice. They either have no clue or don't care.

I received a voicemail for a job from 2/28/19 and today is 3/8/19. I reset my phone and I continue to get voicemails at least a day (and apparently up to over a week) after they were left by the caller. 

I too went in to local AT&T store and they had no clue why it was happening. I have received phone calls on a Friday and not gotten the voicemail until the following Monday. Avg. time is 12 hours to receive a voicemail. I use my phone 95% of the time for work so not getting emails is a real problem. Is anyone at AT&T listening? I left a voicemail, didn't you get it?

It’s starting to be a major problem. It’s causing my schedule to be thrown off because my voicemails would all come in sometimes 5 days later all at once. Sometimes I would get 12 voicemails all at once. This is a carrier issue and I’ve been with AT&T ever since they were called Cingular. They will be loosing a very loyal customer with 5 lines; 2 phones and 3 cellular tablet lines. 

Same problem - the phone correctly records "recent calls" correctly but any voicemails show up days later. Monday morning I received 4 voicemails that had been left Friday thru Sunday.

I just started this service because my usual phone under a different provider is with the police to help with a criminal case. Not only was my visual voicemail a week late populating, my vm custom setup still doesn’t take, and I have missed vm’s from my detective, noting a suspect’s arrest, as well as vm’s from the jail stating at what time the suspect would appear for his initial hearing and whether I wanted to give an impact statement because those vms came two days later, and yes, I did!! 

I learned that this man had been arrested by watching the news!

Needless to say, this is beyond unacceptable. It was such a chore to set all of this up on a new phone, new service, but I will go back to TMobile and Google Fi if I must because I know the messages will show up on time and the service will work in my garage! Very surprising, disappointing , and costly show from American Tel & Tel!!

And if I have to switch, will be getting my money back!

Same issues here!  This thread has gone on for a number of months and no fixes yet. Has anyone found a solution or has AT&T chimed in?

This did not help. AT&T: this is not an iPhone problem, but a network problem. What is the solution!? I just received an update of 7 voicemails I had no clue I had. This is costing me money!!!!! 

Our business and personal lines (5 total) are all having the same problem. I thought it might be because we moved to a rural location, but after reading these posts, it's clearly a bigger issue.  Two messages from our most important client were delayed 48 hours and they were not happy - neither were we! This is entirely unacceptable.

Doctor’s office cancelled my appointment and I showed up not knowing because my VM came after the appointment.  This has been going on a long time.  I have called on it twice now.

I also have this problem with 2 of the phones on our plan, still no fixes @AT&T ???

I’ve been having this problem for a few weeks now. First, one came through a few hours late, and just now two came through a couple of days late! This is crazy 

I am having the same problem. I reset my iPhone and all the stuff AT&T suggested on line. I contacted AT&T November 1st and they said that they reset my voicemail and it should be fixed.  Today I got a phone call from realtor. She left a message at 10:04 this morning and I did not get it until 9:55 Just 10 Minutes ago. I also work in mental health care. It’s very important that I have a reliable voicemail. This is unacceptable! 

Same issue with phones in our company. VMs delayed for several hours. 

Are you paying attention AT&T?

It is November 2020 and it continues. I have had this problem for years! Every phone upgrade, every new iOS, hard reset, factory reset, troubleshooter, nothing works. Now on iPhone 11. Better for a while, now delays of hours or days again.

I'm a doctor and it's critical that I get my voicemails. I can't believe this continues!
AT&T What is the matter with you?!

This didn't do anything. I have ATT Go phone plan and my voicemails are HOURS late. I did the reset and it fixed nothing.

Hello @Lawton2,

Thank you for reaching out to us! We'd love to help. If you are experiencing delayed voicemails, we encourage you to try and reset your network settings first. You can do this by going to: Settings > General > Reset > Reset Network Settings. Be sure to save the passwords you have, specifically for the Wi-Fi networks you use.

Another option would be to use our Troubleshoot & Resolve tool. Select your device to begin. On the next page, you can select Voicemail beneath Service/network issues. Follow the instructions and see if this helps. We look forward to hearing back from you!

Collin, AT&T Community Specialist

For the last week I am not getting voicemails or emails until days later. Yesterday there was no internet service once off home WiFi. In other words no directions to the location I was going to. What is the problem with our service and when will it be corrected?

I had the same issue today. This is very upsetting since it was important information.  It could have been an emergency.

I’ve had delayed voice mails twice in the last 2 weeks.  I can’t remember the details from last week but today, Saturday, I had 2 voicemails come in that were left Thursday afternoon.

I just received a VM from 4 days ago. They’re coming in anywhere from hours-days later, even if I open up the voicemail tab 

I just followed the steps suggested above regarding resetting network setting.  This didn't work.  I had someone call my phone to check if they reached my vm and if their "test" comes through.  NOTHING!  Does anyone have any new suggestions?  

I am encountering the same issue as well

Same problem- starting a new job next week and missed an extremely important voicemail. I still don't have it, but new boss emailed: "I left you voicemail with your onboarding information." Last week a similar thing happened where a voicemail showed up a day after the person left it, along with several other voicemails all at once. Makes me wonder if there are voicemails I am *never* getting. I'm on hold now going on 25 minutes to report the problem. 

Same thing here. A voicemail came through two days after it was left. I feel that I'm being forced to purchase a new phone. Looks like this is pretty common. AT&T needs to come up with a reliable fix or there will be another (Edited per community guidelines) suit filed.

Same here.  Some voicemails come within minutes and some take hours.  Who knows if I'm missing some altogether.

Hello, @kingmidas,

Thanks for reaching out on this. Where these delayed messages, sent on those days but not received or alerted until now, or were they sent now with a delayed timestamp? We'd love to help with this.

James, AT&T Community Specialist

The voice mails were time stamped and sent on Tuesday and Wednesday. They both

were received Saturday. I hope this helps.

Kris

Hello @kingmidas,

Thanks for letting us know. We're sorry you're having problems with your voicemail. We understand how important they can be. A recent software update is causing issues for some of our customers. As of right now, we do not have an estimated time of repair. We do apologize for the inconvenience.

Sean, AT&T Community Specialist

I’m having the same issue. Losing money! 

This is horrible for a small business. How do I fix the issue???

Me also. I do not receive my voicemails for days. I have an iPhone XR. 

Hi @hallidayfam,

Thank you for reaching out to us! We'd love to help.

If you are experiencing delayed voicemails, we encourage you to try and reset your network settings first. You can do this by going to: Settings > General > Reset > Reset Network Settings. Be sure to save the passwords you have, specifically for the Wi-Fi networks you use.

Are you using the standard voicemail, or visual voicemail? If not, we also encourage you to set up visual voicemail to see if this helps with the situation. 

We look forward to hearing back from you!

Collin, AT&T Community Specialist

Hello @jjtheman1325,

Thank you for your concern.

We want to address why you're experiencing delays with receiving voicemails.

With more details, we'll be able to assist you to the best of our ability:

• Have you tried to Troubleshooting your device on behalf of your voicemail? This tool provides guided steps that identifies technical concerns and can result in quick fixes.
•  Also, what type of device do you have? 

Please reach back out to us at your earliest convenience and we'll be more than happy to assist.

Jonye, AT&T Community Specialist

Hi @kdgirl

Thank you for reaching out to us. We'll be happy to look into this for you.

What kind of phone do you have? Is this still going on today (10/21)? What troubleshooting have you tried? With more details, we'll have a better idea of how to proceed.

Darais, AT&T Community Specialist

Let's look into that for you, @aliceintx!

To provide optimal support with your current Visual Voicemail experience, we want to know more about your case:

• Are you able to use the feature despite receiving that notification?
• Has anything on your device changed since the last time you used the feature?
• Are you using cellular data? VVM cannot be initialized on a Wi-Fi only connection; Mobile Data must be turned on:
  • Before setting up VVM, customers should ensure Mobile Data on their smartphone is turned on (activated) in order to successfully initialize VVM.
  • If both the Wi-Fi and Mobile Data are active on the smartphone, you will not need to disable Wi-Fi to set up VVM:
    • The VVM app utilizes the active Mobile Data connection for setup.

Additionally, you may want to just wait a bit and then try using the feature again. It may sound strange, but at times, these hiccups usually straighten themselves out after a while.

Let us know how this worked for you.

Lar, AT&T Community Specialist

We want to look into this for you, @jmfdrums!

There are several steps you can take to resolve your Visual Voicemail (VVM) experience:

• If you haven't already, try powering your device off then on again.
• How is the signal strength on your device? Keep in mind that VVM requires cellular data to operate.
• Make sure your device's software is up to date:
  • From the device home screen, swipe down from the Notification bar and tap Settings.
  • Scroll to and tap System, then About device.
  • If the Android and Baseband versions don’t match the current update, perform additional updates until they do.

Let us know how this worked for you.

Lar, AT&T Community Specialist

Hi @mugsie92

Thank you for reaching out to us. We'll be happy to look into this for you.

What kind of phone do you have? What zip code are you located in? Are you having any other issues with your phone? Have you tried any troubleshooting? With more details, we'll have a better idea of how to assist.

Darais, AT&T Community Specialist

Samsung Galaxy Note 8, zip code is 48877 and I have redone my voicemail. This is the only issue I have ever had with this phone. Thank You for any help

Greetings @mugsie92,

We appreciate you for providing us with the make and model of your device along with the zip code.

As we checked, there doesn't seem to be any signs of poor network connection in the area. Feel free to try some troubleshooting for voicemail, to see if that helps. 

Jacob, AT&T Community Specialist 

Hi @Lane_Sausville1980

Thank you for reaching out to us. We'll be happy to look into this for you.

When did this start happening? What zip code are you located in? Are you having any other issues with your phone? Have you tried any troubleshooting? With more details, we'll have a better idea of how to assist.

Darais, AT&T Community Specialist

Hi @austijs.

We're here to help with your group messaging and voicemail concerns.

To point us in the right for group messaging:

• Are you able to receive message while in a group message from non-iPhone users?
• Can you send/receive messages from Android users in a one-on-one scenario (SMS)?

For Voicemail please try out troubleshooting tool after changing the device make and model. You may also sign in for a more personalized diagnostic for your iPhone XR. 

Let us know how this helps as well as the answers to those questions when you are able.

Thank you.

Vincent, AT&T Community Specialist

Are you able to receive message while in a group message from non-iPhone users? - Yes
Can you send/receive messages from Android users in a one-on-one scenario (SMS)? - Yes

Greetings @austijs!

Try resolving your group messaging experience by power cycling your device:

• Simultaneously press and hold the Side button and the Volume up or down button until the slider appears, then select and drag the Power icon to the right.

If your experience persist despite the first step, make sure MMS Messaging and Group Messaging are enabled in the phone settings for Group Messaging to function properly:

• Select Home Screen > Settings > Messages > Tap the MMS Messaging slider.
• Select Home Screen > Settings > Messages > Tap the Group Messages slider.

Also, try accessing your voicemail messages from another phone:

1. Call your 10-digit wireless number.
2. When you hear your voicemail greeting, press the * key to interrupt it.
3. If you reach the main voicemail system greeting, enter your 10-digit wireless phone number, then interrupt your greeting by pressing the * key.
4. Enter your voicemail password when prompted.
5. Follow the voice prompts to listen to your messages.

Let us know how this worked for you.

Lar, AT&T Community Specialist