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Fogmo48's profile

Tutor

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5 Messages

Mon, Jan 14, 2019 4:50 PM

Why are blocked numbers still ringing through?

I keep getting calls from numbers that are blocked. I installed this app to stop calls I don’t want but keep getting them.

Accepted Solution

Official Solution

ATTHelp

Community Support

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176.8K Messages

3 y ago

Hi @Fogmo48 and thanks for your reply!

 

Have you tried manually blocking the calls using the app? In order to add a number to the block list, you can follow these instructions.

 

In the call protect app:

  1. Select Block.
  2. Tap + icon or Add.
  3. Do one of the following:
  • Choose Enter A Number, put in the number to block, and tap the block symbol.
  • Chose Select From Contacts, check the box for contact to block, and tap the block symbol.
  • Chose Select From Call Log, check the box for the number to block, and tap block symbol. (The Call Protect and device call logs may differ because the app doesn't log outgoing calls).

Please know that you can't block unknown numbers or callers who hide their Caller IDs unless you have upgraded to the Call Protect Plus subscription.

 

You can also visit our AT&T Call Protect Portal  and scroll down to Asked Questions for additional information.

 

We hope this helps.

 

Dwight, AT&T Community Specialist

ATTHelp

Community Support

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176.8K Messages

3 y ago

Greetings @Fogmo48

 

We would like to look into this for you!

 

What app are your currently using to block calls? Has this blocked calls been happening after you downloaded the app? Have you checked for current or available software updates for the app?

Enlighten us with more details so we can assist.

 

Dwight, AT&T Community Specialist

Tutor

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5 Messages

3 y ago

I am using Call Protect and after it blocks the phone number the same number will ring through again

Tutor

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5 Messages

3 y ago

Are use call protect and numbers keep bringing back the card numbers that you call protect has blocked

Tutor

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5 Messages

3 y ago

Yes I have manually block them ,call protect has blocked them. Here is an example 530-830-3552. Three times today four times yesterday and five times last Thursday it was manually blocked by call protect.
ATTHelp

Community Support

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176.8K Messages

3 y ago

Hi @Fogmo48

 

To help block unwanted calls that are continuing to push through, access our AT&T Device Support  and select the device you currently have, use the search box engine next to the phone display page, and type Block. Then select which applicable tutorial and follow the prompts for assistance.

 

If that doesn't work, you can check out other 3rd-party call blocking apps that would be compatible with your AT&T Wireless service.

 

Dwight, AT&T Community Specialist

Tutor

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5 Messages

3 y ago

I thought call protect was an AT&T app
pgrey

ACE - Master

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3.5K Messages

3 y ago

Many of these services rely on the national DoNotCall registry and enforcement, and this whole department is "shuttered", currently, so that's handy: https://www.donotcall.gov/

 

I'm sure the (paid) AT&T service works better than most, at this particular point in time, because they're not shut down...

 

I've gotten a HUGE uptick in these, on both our home and cell phone.

Contributor

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5 Messages

1 y ago

Boy, this AT&T (Edited per community guidelines) balls.  I hate getting telephone calls from the same scammers all the time.  Blocking them does not resolve the problem, reporting to the FCC DoNotCall registry does not do anything.  What CAN we do?

(edited)

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