Available Now: Buy the new iPhone 14, iPhone 14 Pro and iPhone 14 Pro Max from AT&T!
The new iPhone 14
Sakunina's profile

New Member


1 Message

Thu, Aug 4, 2022 8:51 AM

Where can I get AT&T device repairs at an AT&T store?

Is it a genuine repair? Can I take my device to an AppleStore after repair? I believe AT&T employees are doing the repairs, but are they authorized technicians? I'd like to have my device repaired at the AT&T store, but I'm not sure if it's a genuine part or if the technician is the right person.

Accepted Solution

Official Solution


ACE - Professor


2.6K Messages


AT&T is not authorized to provide repair service for Apple products. You can take the item to either an Apple store or Best Buy store. Best Buy is authorized as an official Apple repair facility. 2nd link has list of authorized repair facilities. 



ACE - Sage


100.3K Messages


AT&T does not repair phones. There are a few places where there are authorized Asurion repair technicians that are connected to cellular provider stores like AT&T stores.

Since you mentioned apple, if you have an iPhone and want genuine parts then go directly to Apple for repair

Need help?
The new iPhone 14
Fix, replace or check device delivery
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.