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New Member

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2 Messages

Sat, Jan 4, 2020 9:00 PM

What should I do to unlock my device?

I sent in a request on Dec 30th, got an email, and got a code to check the status of my device, but it still says it’s in process. How long should I wait before I need to do something, and what should I do?

Responses

mobilemax

Employee

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796 Messages

a month ago

Hello,

If not resolved, check in status at www.att.com/deviceunlock and if still pending try and call customer care (Phone number hidden) (or 611 from your AT&T phone) and say “unlock” when prompted for reason of call. They can’t unlock, but can see request status in more detail and submit a ticket to resolve this if it’s a system error.

If it failed, same website can resubmit request. Make sure account is in good standing, phone is paid in full and the right number that phone was used on was submitted in original request.

(edited)

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
lizdance40

ACE - Sage

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70.3K Messages

a month ago

Call and request tech support. If tech support cannot answer your questions or unlock the phone for you, then submit an FCC complaint online and someone from AT&T tech support will contact you

🐾 (The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.

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