What is the status of my phone order?
Did you just order a new device or trade-in your old device?
Find everything you need to know about your order or return on the order status page. From here, you can:
- Find out when your order ships.
- Request a shipping kit or reprint your shipping label.
- Get the status and track your returned device.
- See your estimated trade-in value.
- Locate your trade-in number.
- Learn about the next steps.
The order will typically show "in progress" until it has been shipped out. The estimated shipping dates are based on the time that you ordered the device, and where you are on the list of orders. Please note that this is just an estimated date, so hopefully, it will ship out sooner!
Email & Text Notification Regarding Delivery
Email notification - You will receive an email when your device is shipped. It will include tracking information.
Text Message - You will receive a message stating that your device is on the way!
- Dial *ORDR# (*6737#) and press Send. Follow the options via text messaging.
The meaning of "in progress", "pending", or "order open"
In Progress - An item ordered may not be in stock. You can cancel this order.
Order Open - Terms & Conditions were not accepted. Log into your account and complete the transaction. You can cancel this order.
Pending - order is under review. An update provided within 48 hours. You may be able to cancel this order.
Partially Shipped - Only some of the items in the order shipped. The remaining items ship separately as they become available. You can cancel items not shipped.
Canceled - An order may have canceled because payment was not finalized, the order was incorrect, credit-related issue, or your identity needs to be verified.
Shipped - Your order is on the way! Keep an eye out for an email!
Order Status is available 24 hours after placing the order.
Note: Shipments are dependent on the stock of the device. We do our best to make sure we have enough to ship out. Sometimes the popularity and demand can outweigh the supply. The device will be shipped out as soon as possible! We appreciate your patience!
Need to cancel your order?
If your phone is out of stock, not to worry. You can cancel the order, create a new one, and pick it up in a store if it is available there!
Go to Check order status page
Enter the order number and ZIP Code used to place the order.
Select the specific order you wish to cancel.
On the order status page, if available, select the link to cancel order or cancel item. If you don’t have the ability to cancel an item online, contact us.
Follow the prompts to confirm your order cancellation.
Check our online page for more information on canceling an order.
Phone going to the wrong address? Things you need to know
- Scenario 1: The delivery addresses cannot be changed once the device is shipped. Please chat with us.
- Scenario 2: You may be able to cancel the order and correct the address online. To cancel, check above.
Note: If you ordered online and opted for In-store pickup, check your email confirmation for details.
- Need help shipping your device? Check our Trade-In Tip page.
ChrisZ, AT&T Community Specialist
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