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2.3K Messages

Wed, Sep 13, 2017 7:41 PM

What is the status of my phone order

Order Picture.jpg

Say hello to the future!

 

Congratulations on your new phone order! We know you are super excited and want your new device as soon as possible!  

We have provided some helpful information regarding the delivery of your device once it's ready!

 

The order will typically show in progress until it has been shipped out. The estimated shipping dates are based on the time that you ordered the device, and where you are at on the list. That is just an estimated date, so hopefully it will ship out sooner!  

 

How you are notified when your phone is shipped or status of your order?!

  • Email notification - You will receive an email when your device is shipped. It will include tracking. 
  • Text Message - You will receive a message stating that your device is on the way! 
  • Online - Check the status of your device by entering your order # and zip code. 
  • Via Text - Dial *ORDR# (*6737#) and press Send. Follow the options via text messaging.

  

My order shows in progress, pending, or order open. What does that mean? 

  • In Progress - An item ordered may not be in stock. You can cancel this order.
  • Order Open - Terms & Conditions were not accepted. Log into your account and complete the transaction.You can cancel this order.
  • Pending - order is under review. An update provided within 48 hours. You may be able to cancel this order.
  • Partially Shipped - Only some of the items in the order shipped. The remaining items ship separately as they become available. You can cancel items not shipped.
  • Cancelled - An order may have canceled because: payment was not finalized, the order was incorrect, or credit related issue.
  • Shipped - Your order is on the way! Keep an eye out for an email!

 

Order Status is available 24 hours after placing the order.

 

NoteShipments are dependent on the stock of the device. We do our best to make sure we have enough to ship out. Sometimes the popularity and demand can outweigh the supply. The device will be shipped out as soon as possible! We appreciate your patience! 

 

If your phone is out of stock, not to worry. You can cancel the order, create a new one and pick it up in a store if it is available there! 

 

How to cancel your  order?

  1. Go to Check order status page
  2. Enter the order number and ZIP Code used to place the order.
  3. Select the specific order you wish to cancel.
  4. On the order status page, if available, select the link to cancel order or cancel item. If you don’t have the ability to cancel an item online, contact us.
  5. Follow the prompts to confirm your order cancellation.

For more information on cancelling an order, click here.

 

Can I change my shipping address?

No, the delivery addresses cannot be changed after an order has been placed.

If the address incorrect, please chat with us.

 

Note: If you ordered online and opted for In-store pickup, check your email confirmation for details.

 

 

ChrisZ, AT&T Community Specialist 

AT&T Help

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

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Community Support

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2.3K Messages

3 years ago

Waiting on your iPhone 8, 8+, or X? Check out the article above for more information!

 

iPhone 8, 8+, learn more about it

iPhone X, it is coming, until then, check it out

Learn more at iPhone X FAQs!

 

ChrisZ, AT&T Community Specialist 

AT&T Help

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Community Support

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6.7K Messages

6 years ago

Remember, you can always check your status online, if you need further assistance.

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTHelp

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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1 Message

3 years ago

Today, I went online at ATT. COM to pre-order iPhone 8 plus. I chose the next every year option, added an insurance plan, and began to check out. When I got to the last step, which is "submit order", I got an error message saying something to the effect of "there is a problem with this card" (there isn't, the card is valid, and there's plenty of money in the bank to cover the charge. In fact,  I just paid my monthly AT&T bill with the same card.)

Since the order appeared to not go through, I tried one more time, and got the same result. I chatted online with a representative, and he said there was a technical issue with processing pre-orders, and to try again later. A few hours later, I logged into my bank account and noticed that there were two charges in the amount of $66.50 each, which is the exact total of the "due today" amount from the order that I had attempted to place (and thought didn't go through) earlier. I never received any confirmation email, order number, and no order shows in my account when I attempt to check the order status. I called AT&T, and was on the phone for over an hour being transferred and given the run around by representatives claiming that there is no record of an order, and they didn't charge me anything, but my bank activity clearly shows two charges for $66.50 from "AT&T Bethlehem PA". Basically, I was charged twice, no record of an order, and AT&T was no help, telling me to call my bank. How did they manage to charge me twice but mysteriously have no record of it? I talked to several reps, and two were very rude, one even saying condescendingly "Well, what do you want me to do?!" after I had explained the situation. I'm at my wits end, and would just like some help and insight...and my money back. They can keep their phone. 

 

Contributor

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1 Message

3 years ago

I just signed in to check the status of my pre-ordered Iphone 8 plus and it says that it's backed ordered. Is it truly backordered or does it only that because we haven't hit the actual release date yet? I was expecting it to say something like "preparing to ship".

Contributor

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2 Messages

3 years ago

My Iphone 8 plus is showing a ship date in October. I was wondering if they are backordered myself

Contributor

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1 Message

3 years ago

What about if it say preparing to ship?

Tutor

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2 Messages

3 years ago

 I ordered my iPhone x on the 27th and the estimated dates are November 2nd - 10th. It's now the 9th and the order is still in progress.. canceling isn't an option for me.

Contributor

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2 Messages

3 years ago

I see they didn't answer you... They told me I would get a phone in 2 days.... will it been 2 days... no phone and still in progress... it not even a new iPhone... it is iPhone 6s plus... I don't have a phone to call and check... I have not seen chat box online for 2 days...I guess I have to go to neighbors to call them..  They are always wanting us not to call and use online.... but no chat available... Did you ever get your phone?

Tutor

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2 Messages

3 years ago

It hasn't gotten to me yet, but after two weeks it's supposedly out for delivery today. I guess we'll see what happens 

Contributor

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1 Message

2 years ago

I waited over a month for a iPhone 6s (yes a older model to save money) I ordered two end of November  my husband got his in two weeks and I waited two more weeks thinking its the holidays... everyone is busy and perhaps it was coming from the factory in china?        funny my local apple store had one ... then gave up 5 weeks later and canceled. I needed mine as my old 4s was giving me trouble . hopefully I get a refund for my   sale taxes paid.... thanks for listening  so yes it takes as little as two weeks to a month or more to receive your order you have been warned !

Contributor

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1 Message

2 years ago

AT&T should let you know during the ordering process that an item is on backorder and/or out of stock. There is a two day shipping on my order and I still haven’t received nor been notified of when I may get my item. I am so disappointed.! And the att app and internet site is awful.

MW

Contributor

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1 Message

4 months ago

My Order says pending port approval for 2 days now. Please assist

Contributor

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3 Messages

4 months ago

I ordered my phone Saturday morning, I gave them my social an stuff an it let me place the order with no issues, now when I check the status it says there working on it does this mean I’ve been approved?

Contributor

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1 Message

4 months ago

I ordered the iphone 11 pro max on the 28th of October and it was on backorder, but when I try to to check the order status it gives me messages like OM120: check your text entries or that I have no recent orders tied to my account but over been charged for the device and I have an order number.

Contributor

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1 Message

2 months ago

I ordered an iPhone xr on Nov 29, with a date of 12/3-12/5. Today I received an email that the status has changed or next year but the phone is still in stock. Customer service is still seeing a 12/5 date. I just want my phone.