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2.7K Messages

Wednesday, September 13th, 2017 7:41 PM

What is the Status of My Phone Order from AT&T - A Solution from the Community

Learn about the status of your device shipment and when it is coming

GitHub - ocean90/ocean90

 

You are probably not in a room looking around for your phone but I am sure you are in spirit. The fastest way to check on your device is to sign into the order status page and check. If your phone shows in transit, that is great news. You'll need to check the shipper's website for delivery information. 

From the order status page you can:

  • Find out when your order ships.
  • Request a shipping kit or reprint your shipping label.
  • Get the status and track your returned device.
  • See your estimated trade-in value.
  • Locate your trade-in number.
  • Learn about the next steps.

Your order will typically show "in progress" until it has been shipped out. The estimated shipping dates are based on the time that you ordered the device, and where you are on the list of orders. Please note that this is just an estimated date, so hopefully, it will ship out sooner!  

 

Email & Text Notification Regarding Delivery 

  • Email notification - You will receive an email when your device is shipped. It will include tracking information. 

  • Text Message - You will receive a message stating that your device is on the way! 

Via Text

  • Dial *ORDR# (*6737#) and press Send. Follow the options via text messaging.

  

The meaning of "in progress", "pending", or "order open" 

  • Order Open - You'll need to sign in and accept Terms & Conditions. Log into your account and complete the transaction. You can also cancel this order.
  • In Progress - An item ordered may not be in stock. You can cancel this order.
  • Pending - order is under review. An update provided within 48 hours. You may be able to cancel this order.
  • Partially Shipped - Only some of the items in the order shipped. The remaining items ship separately as they become available. You can cancel items not shipped.

  • Canceled - An order may have been canceled because payment was not finalized, the order was incorrect, credit-related issue or your identity needs to be verified.

  • Shipped - Your order is on the way! Keep an eye out for an email!

 

Order Status is available 24 hours after placing the order.

 

Note: Shipments are dependent on the stock of the device. We do our best to make sure we have enough to ship out. Sometimes the popularity and demand can outweigh the supply. Also, some colors and sizes may not be available while others are. This means some colors and sizes may arrive faster. You can check att.com to see if your particular device is in stock or not. The device will be shipped out as soon as possible! We appreciate your patience! 

 

Need to cancel your order?

If your phone is out of stock, not to worry. You can cancel the order, create a new one, and pick it up in a store if it is available there! 

  1. Go to Check order status page

  2. Enter the order number and ZIP Code used to place the order.

  3. Select the specific order you wish to cancel.

  4. On the order status page, if available, select the link to cancel order or cancel item. If you don’t have the ability to cancel an item online, contact us.

  5. Follow the prompts to confirm your order cancellation.

Check our online page for more information on canceling an order.

 

Phone going to the wrong address? Things you need to know

 

Note: If you ordered online and opted for In-store pickup, check your email confirmation for details.

 

Other important 

 

ChrisZ, AT&T Community Specialist 

AT&T Help

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

1 Attachment

Contributor

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1 Message

6 years ago

AT&T should let you know during the ordering process that an item is on backorder and/or out of stock. There is a two day shipping on my order and I still haven’t received nor been notified of when I may get my item. I am so disappointed.! And the att app and internet site is awful.

MW

Contributor

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1 Message

5 years ago

My Order says pending port approval for 2 days now. Please assist

Contributor

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3 Messages

5 years ago

I ordered my phone Saturday morning, I gave them my social an stuff an it let me place the order with no issues, now when I check the status it says there working on it does this mean I’ve been approved?

Contributor

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1 Message

5 years ago

I ordered the iphone 11 pro max on the 28th of October and it was on backorder, but when I try to to check the order status it gives me messages like OM120: check your text entries or that I have no recent orders tied to my account but over been charged for the device and I have an order number.

Contributor

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1 Message

5 years ago

I ordered an iPhone xr on Nov 29, with a date of 12/3-12/5. Today I received an email that the status has changed or next year but the phone is still in stock. Customer service is still seeing a 12/5 date. I just want my phone.

Contributor

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3 Messages

5 years ago

Where in the entire AT&T TV do I find the terms and conditions to be able to get another box and remote?!!

New Member

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2 Messages

3 years ago

My Order says pending port approval for 3 days now. 

Community Support

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232.9K Messages

3 years ago

Hello @aujlaranjit49,

 

We can definitely provide you with some more information about your current order status.

 

First things first, how did you place your order exactly?

 

If you ordered your new phone or SIM card online or over the phone, your number transfer may take up to 3-5 business days to complete.

 

Your order can't be shipped until the porting process has been completed.

 

You can learn more about Number transfer status and timeframes at the link provided.

 

Let us know if you have any further questions or concerns.

 

Sean, AT&T Community Specialist

New Member

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1 Message

2 years ago

Why is there a ❌ on check my order page where is says shipped ? Does that mean that there is something preventing it from being shipped , or does that mean it just hadn’t shipped yet ?

because when I ordered a SIM card from att for this new phone I’m awaiting , it never had a ❌ when waiting for it to ship next to the shipped icon . 

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