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toddreg

Teacher

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11 Messages

Thu, May 11, 2017 3:09 PM

What is in the "Carrier Settings Update"

I am getting a "Carrier Settings Update" notice on my AT&T iPhone SE.  I would like to determine what it does or is for before installing.  Under the General Settings my phone is currently showing AT&T 28.3 beside "Carrier".

 

Thanks for your help.

Responses

Accepted Solution

Official Solution

Community Support

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15.2K Messages

3 years ago

Hi @toddreg and Community,

 

Thanks to @sandblaster@jt212s@lizdance40 and others for their great input.  All of you pretty much answered this one correctly, but I wanted to jump in and clarify the responses and give an update.

 

For more information on what Carrier Settings are, and how to update them, you can view Apple's support article.

 

The short version is that Carrier Settings updates let AT&T update carrier network and related settings to improve cellular network connectivity and performance or add support for features like VoLTE or Wi-Fi Calling. For more information on what is included in a carrier settings update, contact your carrier.

 

The most recent updates, 28.3 and 28.4, had the following effect: 

  • 28.3 - Enabled VoLTE when roaming international. 
  • 28.4 - Corrects an issue related to international customer roaming while using VOLTE.

 

Thanks so much, and if you have specific questions about a particular update, please feel free to send us a PM.

 

Thanks

 

Tim, AT&T Community Specialist

AT&T Customer Care

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Tutor

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9 Messages

3 years ago

What's in the update released in April 2017? Does anyone know?
Brand User
ATTHelp

Administrator

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111.6K Messages

3 years ago

Hello @RonCouturier,

 

Thank you for reaching out to us on the Community Forums! I can definitely understand how important knowing what the new updates bring to your device.

 

The latest software we are currently showing is 10.3.1, which released April 4th. You can find more information about the update and changes by visiting our Device Support page. Once there, choose your make and model device, and then select “Software updates” at the bottom.

 

The last carrier settings update we are showing was version 28.3, released March 27th. This included a fix relating to international roaming while using VOLTE.

 

I hope this information helps you! Please continue to keep an eye out for any updated software information on our Device Support page. If you have any additional questions or concerns, please don’t hesitate to ask. We are eager to help!

 

Jonathan, AT&T Community Specialist

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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2 Messages

3 years ago

I keep getting prompted to do a carrier update. Is this safe to do?
lizdance40

ACE - Sage

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71.6K Messages

3 years ago

It is required.  You can postpone 2 times only then it will force the update.

 

🐾 (The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

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1 Message

3 years ago

I received a text across my phone today indicating carrier update.  Is it real or scam?  It is an Apple IPhone.

sandblaster

ACE - Expert

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35.5K Messages

3 years ago

It's not a text message, it is the actual update, it just looks like a text...and no it is not a scam.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

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2 Messages

3 years ago

What is this update? Got it 5/8/17.
Can tell if there are any new functions.
I have an iPhone 6s.

Contributor

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2 Messages

3 years ago

What is this update? Got it 5/8/17.
Can tell if there are any new functions.
I have an iPhone 6s.
lizdance40

ACE - Sage

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71.6K Messages

3 years ago

Carrier updates do not change functions on iPhone. 

 

🐾 (The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Fl_retire

ACE - Professor

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1.4K Messages

3 years ago

Reading some forums that Cricket users now have VoLTE. Other users reporting faster upload speeds. I noticed a slight upload speed via a sped test, but could be less network congestion. I received this update on my IPHone 6 Plus. 

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

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1 Message

3 years ago

What is in the new carrier update?
Brand User
ATTHelp

Administrator

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111.6K Messages

3 years ago

Hello @Micp58,

 

What a great question! I will be more than happy to help!

 

May I please know what is the make and model of your phone? This will help me located the latest update and it features. 

 

You can also check out the latest updates to your phone at our Device Support Page! After choosing your device’s make and model, please scroll down to Software Updates.  This page will show not only the latest update, but also everything which comes with it.

 

Looking forward to hearing from you!

 

Katie, AT&T Community Specialist

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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1 Message

3 years ago

I get this message on my cell: "Carrier Settings Update." What exactly does this entail? I know I don't have to do anything to make this happen, but I just want to know what exactly changes, what is affected, etc. with the "carrier settings update." I see this question asked repeatedly, but no one seems to provide the answer.

Brand User
ATTHelp

Administrator

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111.6K Messages

3 years ago

Good morning @Quefallo,

 

This is a great question! I am glad you came to the Community Forums for help. I can definitely assist!

 

Much like software updates, carrier settings update are issued out to optimize your device.

 

Typically, it can range from bug and security fixes for the network. However, unlike major operating system updates, new features are not included so you should not expect to see a significant difference after downloading the update.

 

I completely understand if you’re wary about seeing this on your device, but these updates are mainly used to enhance the performance and connectivity all around.

 

Please let us know if you found this information helpful! Thanks, and have a great upcoming weekend!

 

Adrian, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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