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DeannaG83's profile

Contributor

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1 Message

Fri, Nov 2, 2018 5:45 PM

Watch series 3 still not working alone

Apple Watch series 3 will not work without my iPhone. I chatted this morning, got disconnected because the website logged me out while using chat. This has happened multiple times, serious issue needs to be addressed. I feel like it’s because my AT&T ID is my main ID. But shouldn’t that have been a question they asked? Nope they didn’t and I’m very upset that it’s still not working. 

ATTHelp

Community Support

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172.3K Messages

3 y ago

Hello, @DeannaG83,

 

Let's take a look at your cellular connection for the watch. Have you checked to make sure cellular was still enabled? Try these steps:

 

  1. Touch and hold the bottom of the screen.
  2. Wait for the Control Center, then swipe up.
  3. Tap the cellular icon to turn on cellular.

If the cellular is still on, has this happened before? When it's happened, was there a wireless signal showing?

 

You can also check the Watch using the AT&T Troubleshoot & Resolve Tool. Sign into your myAT&T account, click on the link, pick the issue, and follow the steps provided.

 

Let us know if any of this helps.

 

James, AT&T Community Specialist

lizdance40

ACE - Sage

 • 

89.3K Messages

3 y ago

@GLIMMERMAN76 any suggestions?

 

GLIMMERMAN76

ACE - Expert

 • 

22.4K Messages

3 y ago


@DeannaG83 wrote:

Apple Watch series 3 will not work without my iPhone. I chatted this morning, got disconnected because the website logged me out while using chat. This has happened multiple times, serious issue needs to be addressed. I feel like it’s because my AT&T ID is my main ID. But shouldn’t that have been a question they asked? Nope they didn’t and I’m very upset that it’s still not working. 


Do you have more than 1 apple watch on your account?  you have set up numbersync?

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