AT&T Community Forums

Voicemail

It is rather odd but, it has me very concerned. I didn’t have this problem last week or yesterday however, when I call my voicemail to check them, it asks for me to enter my password (which I do) then the line goes silent then tells me that “somebody has already entered my password and to try again later” then hangs up. It’s rather strange and I am unsure what to do. I have reset my network settings but, I still am having the same issue and I am unsure what my options are in fixing this matter.

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ATTHelp

Community Support

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231.4K Messages

3 years ago

Hey there @JArnold15!

It's likely you can resolve your inability to access your Voicemail messages by resetting your password. Allow us to help.

First, reset your voicemail password online.

Just go to My wireless, select a device, and choose Manage my device.
Then, select Reset voicemail password.

To change your password from your wireless device just make sure you're in an AT&T wireless coverage area or you won't be able to create a new voicemail password.

Press and hold the 1 key.
Enter your current password if prompted.
Press 4 > 2 > 1 > 1 to change your password.
Enter the new 7-15 digit password, then press #.
Press * to exit the voice mailbox.

To update your password from another phone follow these steps:

Dial your 10-digit wireless number.
During your greeting, press *.
When prompted, enter your current password.
Press 4 > 2 > 1 > 1 to change your password.
Enter the new 7-15 digit password and press #.
Press * to exit the voice mailbox.

Hopefully, you'll be able to access your voicemail after performing one of these steps.

Let us know how this worked for you!

Lar, AT&T Community Specialist

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J

JArnold15

New Member

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4 Messages

3 years ago

This did not resolve the issue. I reset my voicemail twice.

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JArnold15

Voicemail

ATTHelp

JArnold15

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