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5 Messages

Tue, Jul 28, 2020 9:12 PM

Voicemail

hey, so I can’t set up my voicemail. when I click on the voicemail button it says “call voicemail” not “set up voicemail” I’ve never set up a voicemail on this phone. I have a iPhone 6s+. when I call my voicemail it says input the mailbox number. I have no idea what that is. any ideas? 

Responses

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ATTHelp

Community Support

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133.6K Messages

2 months ago

Hello, @loulou0531,

 

Thank you for reaching out. Here are the steps to set up your voicemail. On the iPhone, they are:

 

  1. Tap Phone.
  2. Select Voicemail then Set Up Now.
  3. Enter a voicemail password and tap Done.

Has it been longer than sixty days since activating the line? If it's been longer then voicemail was removed from the account automatically and will need to be restored.

 

James, AT&T Community Specialist

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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5 Messages

2 months ago

my voicemail doesn’t say “set up now” it says “call voicemail” but I’ve never set up a voicemail.

kdfederer

New Member

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12.2K Messages

2 months ago

Since it has been more than 60 days, the voicemail will need to be reset. You will need to call AT&T and have customer service reset your voicemail.

This is a user to user forum. I am a user, just like almost everyone else on the site.
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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Brand User
ATTHelp

Community Support

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133.6K Messages

2 months ago

Greetings @loulou0531,

 

We understand that you've never set up a voicemail before and we'd like to assist you with that. But, first we need to ask some question to help out.

  • Has it been 60 days since your line has been activated? 
  • Have you tried calling the voicemail, or attempted anything after that?

Jacob, AT&T Community Specialist 

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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5 Messages

2 months ago

It has been more than 60 days since my line has been activated. yes I’ve called my voicemail and it says to input my mailbox number.

Brand User
ATTHelp

Community Support

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133.6K Messages

2 months ago

@loulou0531,

 

Thanks for the quick response. We'd be more than happy to take a look further into this for you. Can you please provide the primary phone number linked to your account along with the first and last name.

 

Please know that forums thread will be already in private so, your information will be protected.

 

Jacob, AT&T Community Specialist 

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
kdfederer

New Member

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12.2K Messages

2 months ago

DON'T POST PRIVATE INFORMATION ON PUBLIC FORUMS. You should private message them not post on the forum. His response is not correct as these threads are not private.

This is a user to user forum. I am a user, just like almost everyone else on the site.
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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5 Messages

2 months ago

I’m having the same issue on my iPhone SE. I’ve had the phone for about 3 years and am just getting around to setting up voicemail. When I open the phone app and select voicemail, there is no “set up now” button, only “call voicemail.” When I click ”call voicemail” and input my phone number, it says that no mailbox exists for that number. If I call my number from a different phone, I cannot leave a voicemail. 

Is there a number I can call or someone I can contact to set up my voicemail? Thanks! 

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