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Adammusic

Mentor

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56 Messages

Wed, Sep 14, 2016 5:34 AM

Voicemail transcription / visual voicemail not working / iOS 10 / iphone 6...

Visual voicemail aka voicemail transcription isn't working on my brothers iphone 6 on ios10. Any idea how to get it to work? Is there an ATT setting under My Account to turn on visual voicemail?

 

Ive only tried Resettting Network settings on the iphone so far.

Responses

Accepted Solution

Official Solution

guitargain

Scholar

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187 Messages

4 years ago

I just talked to Apple about it and they told me that it's only available on Iphone 6S and above.  I have an iphone 6 plus and it doesn't work on that either.

Accepted Solution

Official Solution

Community Support

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15.2K Messages

3 years ago

Hi @Adammusic,

 

Thank you to @guitargain for all the great information, and they are definitely correct. Setting up transcripts is easy. 

 

Voicemail Transcripts Setup

  1. Tap the Phone app.
  2. Tap the Voicemail tab.
  3. Tap a new voicemail message. You’ll see the transcription and the audio will play.

Things to know

  • Requires an iPhone 6s or later with iOS 10 or an Android smartphone compatible with the AT&T Visual Voicemail app.
  • Voicemail-to-text transcription isn't available on all iOS or Android smartphones.
  • No additional fee for the service.
  • Delivering text transcriptions of your voicemail uses a small amount of data.1
  • Transcriptions are provided in US English.

 Note - VM Transcription is technically in Beta still.

 

Thanks so much

 

Tim, AT&T Community Specialist

 

 

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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2 Messages

4 years ago

Just off phone with ATT help desk.  They have no clue about this and said it is not a feature they know anything about.  Was told to call Appple

Adammusic

Mentor

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56 Messages

4 years ago

Lol

Contributor

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2 Messages

4 years ago

So from Verizon this afternoon.

 

"There isn't anything you need to turn on with the Verizon account, it is supposed to simply work with the new update. Right now Verizon and Apple are communicating about it. It is most likely one of the fixes that will come out in 10.0.2.

 

Some users have reported an issue with the VM transcription feature not working. We are working to determine the root cause and will update the Alert when we have more information.

 

You can always contact Apple but I am sure they would direct you to us (but we are working on it with each other)."

Contributor

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2 Messages

4 years ago

Actually the feature started working on my Iphone 6s plus now.  I did change the Siri voice from english British to english American and then reset the phone (side button / home button reset).  That seemed to do the trick.  I also visited an ATT store before I changed Siri voice language and they didn't know anything about the transcription feature.  Said I should just wait for another update

Contributor

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2 Messages

4 years ago

I got voicemail transcription on the Visual Voicemail aspect of the Phone app's voicemail tab.  This is on my iPhone SE with iOS 10. The voicemail transcription feature depends on Siri apparently.  Ensure that all Siri settings are enabled. It took about a day once I did that, although it could just be coincidence that AT&T enabled something recently on their end to get it working.

Contributor

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1 Message

4 years ago

Weird. I spoke with Apple yesterday and specifically asked if it was an IPhone 6 or 6s issue. They said no, should work with IOS 10. ATT told me it was an update they needed to do and that they would call me when it was done. That was yesterday afternoon. No call and still not working.

guitargain

Scholar

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187 Messages

4 years ago

The guy I talked to at apple did say (I forgot about the SE) that it was Iphone 6s and up plus the SE.  I also called AT&T and they didn't have any idea.  

guitargain

Scholar

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187 Messages

4 years ago

I reset my Siri to American English (I had british on it) and then did a hard reset by holding the side button and home until reset.  Still didn't work.  I also read in various places that you need to reset your network settings and I did that and still not working.  Maybe it will provision and start working later but in the meantime and I am going to call Apple again.

Tutor

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4 Messages

3 years ago

Add me to the list.  When I get voicemails about 50% of the time I get a message on the voicemail screen of my Iphone 6S that says "Transcription not available".  When that message appears the play back triangle and the message bar are grayed out and the message length shows 0.00 to 0.00 even though the caller has actually left a message.  There is no way to retrieve the message and no way to disable the transcription feature.  Apple had me do the reset network setting thing after doing a hard reset and all that accomplished was to lose all my network parrsords which I now have to find and re-enter so beware if you decide to try this. Siri is, and has been, set up with American English. Prior to having the transcription feature I had zero problems with my voicemail. Apple really messed this one up by not doing adequate field testing and by not having an option to turn off trasnscription.  Now aparantly Apple and ATT are pointing fingers at each other.  Comon guys, let's get together and get this serious problem fixed!!

Contributor

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3 Messages

3 years ago

I was told by Apple it is only supported on iPhone 6 S and iPhone Plus 6S Make sure you know if you have the S model. I assumed my iPhone 6 Plus was S and it is not! It is only a year old and I cannot upgrade for 2 yrs. The Transcription will not work until then, sad to say.

Contributor

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1 Message

3 years ago

Agreed. It's still an issue.

Contributor

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1 Message

3 years ago

I HATE this beta transcription "feature" Apple added to my iPhone OS :   As Bart Simpson once said: I didn't know something can blow and suck at the same time

This "feature" eats up my whole iPhone screen, freezes and won't move off the screen to let me get to the choices of Delete, Call Back, etc.

I have many vm's/day and I need to move through them quickly: this "feature" is a total LOSER and reduces my productivity greatly.

Was told by wireless carrier (AT&T) they cannot Disable it: it's an Apple "feature" added to iOS9 & higher iPhones. 

Apple Tech Support said it's part of Visual Voicemail and I would need AT&T to eliminate Visual Voicemail and return to some older version of vm notification.

My solution: apple.com\feedback and give them as much ammo as possible to come up with a patch to Disable this #@%& beta transcription. 

Contributor

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3 Messages

3 years ago

 


@la_villette wrote:

I HATE this beta transcription "feature" Apple added to my iPhone OS :   As Bart Simpson once said: I didn't know something can blow and suck at the same time

This "feature" eats up my whole iPhone screen, freezes and won't move off the screen to let me get to the choices of Delete, Call Back, etc.

I have many vm's/day and I need to move through them quickly: this "feature" is a total LOSER and reduces my productivity greatly.

Was told by wireless carrier (AT&T) they cannot Disable it: it's an Apple "feature" added to iOS9 & higher iPhones. 

Apple Tech Support said it's part of Visual Voicemail and I would need AT&T to eliminate Visual Voicemail and return to some older version of vm notification.

My solution: apple.com\feedback and give them as much ammo as possible to come up with a patch to Disable this #@%& beta transcription. 


 

 

Anyone know how to turn this "feature" OFF?

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