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Contributor

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3 Messages

Mon, Oct 21, 2019 1:16 PM

Voicemail not working after updating to iOS 13

Hi All,

 

My iPhone 8 recently updated to iOS 13, and somehow folks that call me now hear the "I'm sorry, but the person you called has a voicemail box that has not been set up yet." However, if I go to visual voicemail or hold 1 to dial my voicemail, both act as if they are still set up. I was due for an upgrade, and the issue has seems to have carried over to my iPhone 11. Any ideas?

 

Thanks!

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Accepted Solution

Official Solution

Brand User
ATTHelp

Community Support

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136.5K Messages

a year ago

Hello @txghost20,

 

Thanks for reaching out to us. A recent software update to some devices may be affecting your voicemail. We are working with the device manufacturer to issue a patch to resolve this. We do apologize for any inconvenience this has caused.

 

Sean, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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3 Messages

I have a 10R and exact same thing happened to my phone when I upgraded

Tutor

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3 Messages

a year ago

1. Any word on software update to repair voicemail issues?


2.  Will ATT customers be credited on their bill for the failure?

 

Teacher

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6 Messages

a year ago

Typical ATT...no reply about fixing it. Their supposed "ProTech" support isn't aware of the issue. We have 4 phones, all have nothing at VisualVoicemail and no notification icon that shows a voicemail was left. Absolutely ridiculous.

Contributor

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1 Message

a year ago

Having the same problem. Didn’t realize I had 10 (TEN) unheard voicemail messages bc I had no idea there was a problem till I discovered it this morning. Patch now please. 

sandblaster

ACE - Expert

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43.1K Messages

a year ago

1. Any word on software update to repair voicemail issues? There are multiple reports of voicemail not working. My iPhone XR is not having any problem either before or after updating to iOS 13. I seriously doubt iOS is the problem since many android users are also reporting voicemail problems.


2.  Will ATT customers be credited on their bill for the failure? Very unlikely and definitely not without calling and asking for a credit. Voicemail is considered a free feature, so I doubt they issue credit. If they do, it won’t be much.

 

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

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1 Message

a year ago

I thought I had all of my iPhone’s Auto Update turned off after seeing how bad iOS13 was prior to it’s release. Seeing the beta 13.1 was a week behind was an obvious indication of this. Well, my wife’s XR updated to 13.1.2 and now her Visual Voicemail won’t work. All of our devices on 12.4.1 are just fine. I just updated her phone to 13.1.3 and still no VV. So now do we wait for the upcoming 13.2 or does AT&T finally have a resolution for this?

 

BTW, all of the functions on this phone were working fine prior to this update. So I am pretty sure it’s due to the new iOS update. 

 

 

New Member

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3 Messages

yes. Happened to me also and I have tried EVERYTHING THEY SUGGESTED TO FIX PROBLEM. NOTHING WORKED WHATSOEVER!!!

Contributor

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1 Message

a year ago

My iphone 6 voicemail is NOT working. I have called, tried all the troubleshooting, and nothing is helping. I am still 12.4.2 and my phone says it is up to date. Please help!

 

sandblaster

ACE - Expert

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43.1K Messages

a year ago

@ajechase74 Voicemail on my XR is working fine. It was fine on 13.1.2 and just updated to 13.1.3 last night and still no problem. As I noted above, there are multiple reports of voicemail problems from android users too. I do not believe iOS 13 is the cause. Note the post after yours is not on iOS 13.

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Tutor

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8 Messages

a year ago

Multiple problems with update.  I suspect it is the update, because my problems started IMMEDIATELY after I did it.  Along with voicemail suddenly disappearing, my email is acting strange,. not displaying then appearing when I scroll up and down, and when they are there, they "jiggle" as you scroll up and down.

 

Horrible update. 

Fl_retire

ACE - Professor

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1.5K Messages

a year ago

My  Xs with IOS 13.1.3 and carrier firmware 38.1 works fine. Have a Maryland number and in Florida without any problem. Even getting voice transcription. 

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Teacher

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6 Messages

a year ago

Perhaps it has something to do with the iPhone model. I have a 7 with the VV problem. Our other 3 phones are 6s and all have the problem. It looks like the other posts with issues are 6s, 7s or 8s while the posts without the VV issue are Xs or later.

 

Is there anybody out there with a later model than 8 having the VV issue?

 

New Member

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3 Messages

@garyh03 yes- voicemail disappeared with IOS upgrade. I have a 10R

Tutor

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3 Messages

a year ago

Yes mine is X and have been having issues since the latest update No visual VM

Tutor

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8 Messages

a year ago

PS - mine is an iPhone 8+ no voicemail, no transcription. All I see now is "Call Voicemail" rectangular button in the middle of the screen.

 

Prior to this I had dozens of voicemails with transcription.  Now they are all gone.

Teacher

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1 Message

a year ago

I had the same issue.  I fiddled with the clueless call in people for two days.  Then I went to the MYAT&T website (www.att.com/myatt) and they have a very helpful troubleshoot guide.  I pressed a button to push an update, and reset my phone and my voicemails worked.

Teacher

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6 Messages

a year ago

A HUGE THANK YOU TO @BoknowsBaseball - your fix actually worked.

 

And a HUGE thumbs down to AT&T - why ***** can't they tell their support people there's an easy fix or actually just push the fix out to everyone or put out a new update. The person in charge of all AT&T support and the person in charge of AT&T support for iPhones should be FIRED immediately. It's clear they're incompetent, living up to the adage of "rising to the level of one's incompetency". 

 

After going to http://att.com/myatt select support>fix voicemail issues>next step>issues with visual voicemail, then follow the prompts to "fix automatically", turn off & turn on your phone and...it works. Thanks Again Bo!!!!!!!

 

[word filter avoidance]

New Member

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3 Messages

did att even respond at all other than their initial “ update has an bug we r working on it “ comment?

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