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all327's profile

Contributor

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4 Messages

Friday, November 23rd, 2018 5:33 PM

Closed

Voicemail not coming timely sometimes the next day

Have iPhone Xs Max 512 GB, and I'm experiencing voicemails not coming to me timely, and sometimes the next day. Is there a known issue with this happening?  I'm in network constantly, and I'm not in any area outside of the network.  Why would this be happening?

This conversation has been merged. Please refer the main conversation:

Delayed voicemails

Accepted Solution

Official Solution

Community Support

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231.4K Messages

5 years ago

Hi, @all327,

 

We understand the need to receive your messages in a timely manner. A reset should clear the delayed voicemail alerts up. Try this:

 

  1. Press and quickly release the Volume Up button.
  2. Press and quickly release the Volume Down button.
  3. Press and hold the Side button until you see the Apple logo.

Let us know if this helps.

 

James, AT&T Community Specialist

Contributor

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4 Messages

5 years ago

This is my wife's phone and she doesn't get her VM's timely.  Could this be a phone issue or is it a network issue. She reboots her phone constantly.

Tutor

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8 Messages

5 years ago

We have the same problem--all of our Iphones have delayed receipt of voicemails--anywhere from 24-48 hours. I also was advised to reset and the problem has continued on ALL of our phones.  This is clearly an AT & T issue and not the phone's.

 

Contributor

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2 Messages

5 years ago

I am having the same issue and this is a real problem. I need to solve this. 

Tutor

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8 Messages

5 years ago

This is clearly an AT & T issue rather than the individual phones being at fault.
AT & T:  what is going on and when is this going to be addressed?

Contributor

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3 Messages

5 years ago

I am having the same issue and this is well past being a real problem. I need this fixed ASAP or I will be forced to take my five lines else where.

 

I have also spoken to ATT twice. They either have no clue or don't care.

Contributor

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2 Messages

5 years ago

I received a voicemail for a job from 2/28/19 and today is 3/8/19. I reset my phone and I continue to get voicemails at least a day (and apparently up to over a week) after they were left by the caller. 

Tutor

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8 Messages

5 years ago

I was just told last night by Apple that this is definitely a carrier issue and to take it into an AT&T store and they should be able to correct that. The thing is it’s not just my phone it’s everyone in my house. So clearly there’s a connection issue and I don’t know how much working with my phone will help.
And I live in a busy suburban area-not some remote area.

Contributor

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2 Messages

5 years ago

I too went in to local AT&T store and they had no clue why it was happening. I have received phone calls on a Friday and not gotten the voicemail until the following Monday. Avg. time is 12 hours to receive a voicemail. I use my phone 95% of the time for work so not getting emails is a real problem. Is anyone at AT&T listening? I left a voicemail, didn't you get it?

Contributor

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2 Messages

5 years ago

It’s starting to be a major problem. It’s causing my schedule to be thrown off because my voicemails would all come in sometimes 5 days later all at once. Sometimes I would get 12 voicemails all at once. This is a carrier issue and I’ve been with AT&T ever since they were called Cingular. They will be loosing a very loyal customer with 5 lines; 2 phones and 3 cellular tablet lines. 

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