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Tue, Feb 18, 2020 7:17 PM

Voice mail on a IPhone 6

I touch the voice mail icon and a screen comes up saying it’s calling. Nothing seems to happen.

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mobilemax

Employee

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796 Messages

8 months ago

Hello,

If it’s a postpaid account, then call 611 or visit a store (or chat through Myatt app or att.com) to have it reset so you see a “setup voicemail” button there to get it working. They can also check that the correct IMEI for your iPhone is registered on account to make visual voicemail work,

If it’s prepaid, call 611 or go to paygonline.com to make sure your plan has data to support visual voicemail.

(edited)

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

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