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ccarroll2's profile

Contributor

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2 Messages

Mon, Nov 5, 2018 7:56 PM

Visual Voicemail Not Working On iphone 6 iOS 12.1; Not Receiving Notifications

Iphone 6 with iOS 12.1 doesn't give me voicemail notifications or visual voicemail. I've reset my phone and settings and also have had my vm password reset 4 seperate times (after spending near 5 hours total on the phone with AT&T). Was told I'd receive a call in 24-48 hours and never did. What's the deal?

ATTHelp

Community Support

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171.7K Messages

3 y ago

Hello @ccarroll2

 

Thanks for the post.

When did the problem begin? Are you connected to Wi-Fi and mobile data while using Visual Voicemail? Are you using NumberSync?

 

Device Support is a great place to resolve Voicemail and Visual Voicemail issues.  Please try Device Support and post back with your success.

Kenneth, AT&T Community Specialist

Contributor

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2 Messages

3 y ago

I believe it started when I updated to iOS 12. I’m on data and I’ve tried
on WiFi. I am not using NumberSync. Device Support did not help.
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