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Willaguna

Tutor

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4 Messages

Tue, Sep 26, 2017 11:31 PM

Visual Voicemail Issues in iOS 11

The "visual" part of Visual Voicemail is no longer functioning. I get a screen with a text box "Call Voicemail" which calls and requires me to enter my password. How do I get this function working properly?

Responses

Accepted Solution

Official Solution

Community Support

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2.4K Messages

3 years ago

Hi all,

 

We found a few solutions searching Apple's forums. Below are a few other steps you can also try to resolve this issue.

 

  • Call your phone, leave voicemail it will pop up.
  • Enable/Disable Airplane mode.
  • Go to Settings -> Phone -> Change Voicemail Password.
  • Reset Network Settings - Note: You will have to reenter your WiFi and Bluetooth information afterward
  • Go to Settings> Siri & Search >turn on "Press Home for Siri". Then do a reset (hold home button and on/off button at the same time for 10 seconds).

 

Try that, it may help! If it does, please chat with us as will need to reset your password on our end. 

 

ChrisZ, AT&T Community Specialist

AT&T Help

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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2 Messages

3 years ago

iOS 11 iPhone 7 Plus Voicemail Transcription not working after update to iOS 11

sandblaster

ACE - Expert

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37.9K Messages

3 years ago

If you are just letting everyone know, great. If you are asking what to do about it, probably best to ask Apple.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

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2 Messages

3 years ago

On other forums, this feature is tied to Voicemail and therefore a carrier issue may be the problem or part of the problem.

Previous fixes certified on your site indicate the problem was resolved by a carrier software update.

I have also posted on an Apple forum.

Thank you for any help you can give.

Contributor

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1 Message

3 years ago

Can not set up voicemail on IPhone 8 plus with IOS 11. Have reset and powered off with no change. Go to voicemail and just has “Call Voicemail” then call it and eventually enter mailbox number. No number works. How do I set up voicemail?

Contributor

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1 Message

3 years ago

Me neither. Can't seem to find a solution either.

Contributor

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1 Message

3 years ago

Mine was gone too. I tried other recommended fixes. What worked was calling my phone number. Took me straight to voicemail, listened to the messages (okay I didn't even listen to it...LOL) , hung up, and my VVM and all messages were back.

Willaguna

Tutor

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4 Messages

3 years ago

Thanks for letting me know that I am not the only one experiencing this
issue. I went through the same procedure as you did and VVM returned in
full.

Contributor

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1 Message

3 years ago

When you called your cell number, what password did you put in?

 

Willaguna

Tutor

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4 Messages

3 years ago

The one I use to unlock my phone.

Tutor

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4 Messages

3 years ago

My VVM has been gone since Wednesday. Tried everything in the book and nothing restores VVM. ATT is of no help when I call. My iPhone is less than two weeks old. It’s getting returned on Wednesday. I’ll switch to Android if Apple can’t get their act together and fix this IOS 11 disaster. Had no problems on my iPhone 6.

Contributor

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1 Message

3 years ago

Me too!  Did anyone find an answer?

Contributor

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1 Message

3 years ago

No, it is not working even after doing everything what AT&T and Apple told me to do.  Reset network settings or call my mobile number and leave voice message, etc.  Apples says it is AT&T problem and AT&T says it is Apple problem.  Classic example of finger pointing....

Contributor

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1 Message

3 years ago

Did that work?  I tried that and it said it was the wrong password. I tried calling the phone, and it went to VM, but then asked for the password.

i had no new missed calls but had 10 VMs when the update finished.

yes, very frustrating!

Contributor

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3 Messages

3 years ago

same here. frustrating.