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iJimJones's profile

Tutor

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6 Messages

Sat, Jan 19, 2019 10:00 PM

"View Account" disappeared from iPad's Settings->Cellular Data

Months ago on my iPad I lost the "View Account" button from Settings->Cellular Data. I can renew or get data and international data plans via att.com/iPadlanding, but I prefer to get the feature back on my iPad. My guesses as to what caused it to disappear-- an iOS update, letting the AT&T data plan expire for a week before renewing it, a SIM card that got corrupted, or toddler grandkids who did something while using it. An Apple Tech suggested I install the myATT app and use that as an alternative, which I did but my userID & password that works for att.com/iPadlanding don't work for that. AT&T tech support seems to be unavailable for iPad users like me who don't have an ATT phone account (or a myATT login which seems to require an existing ATT phone account). Any suggestions on how to fix my iPad and how to get the ATT app to work?

Accepted Solution

Official Solution

ATTHelp

Community Support

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195.8K Messages

4年前

Hello there, @iJimJones!

 

Further research reveals that the View Account feature was discontinued by Apple who controls what is in the device's software following update. An AT&T postpaid or prepaid account is required in order to register and use the myATT app.

 

We hope you find this info useful.

 

Lar, AT&T Community Specialist

ATTHelp

Community Support

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195.8K Messages

4年前

Greetings @iJimJones!

 

We recommend navigating to Settings and then click your name and see if the View Account button is there. Also, you should be able to access it via Apple Music, App Store, or the iTunes app.

 

We hope this info helps!

 

Lar, AT&T Community Specialist

Tutor

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6 Messages

4年前

I tried clicking on my name in Settings but View Accounts is not there either. I am unsure what you mean about “accessing” in 2nd sentence. I opened App Store, Music, and iTunes Store and saw no View Accounts button. I did install the myATT app from the App Store but it won’t let me login with the username and password that I use at http://att.com/iPadlanding and if I try to register a new ID it requires an AT&T phone number or an Account number but I don’t have either since my only AT&T connection is to get a data plan or international data plan (non-renewing).

ATTHelp

Community Support

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195.8K Messages

4年前

Hello @iJimJones,

 

Thanks for providing details of the steps you have completed! Since you are a data plan only customer, your renewal will need to be completed using the iPadlanding webpage you are using. 

 

Thank you!

 

Bobbie, AT&T Community Specialist

Tutor

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6 Messages

4年前

By your answer you imply that what once was possible and convenient on an iPad via Settings- CellularData- ATT:ViewAccount is no longer possible and one must now use the iPadlanding webpage to renew. Is this something you know? (what changed?) Is there anyone out there who are “data plan only customers” and still have the View Account button on the iPad?

Tutor

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5 Messages

3年前

You are not alone, JimJones!

I have an ATT data plan on my iPad, but I don’t have my cell phone under ATT. (I DO have my internet, tv, and land line phone with ATT.)

Like you, I also noticed “view account” disappeared a while back.

iPadLanding worked, but wasn’t as convenient. 

Today, I updated my iPad operating system, and NOW, when I go to settings/cellular data, I get “Manage AT&T account,” click on that, and I am able to log in to my cellular data account! Hurray! Hope this works for you too!

Micki H.

Tutor

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6 Messages

3年前

Yep. I updated the latest Mac OS upgrade yesterday (iOS 12.2) and noticed that the Manage AT&T Account option under Settings->Cellular Data is back. Just in time for another renewal that I prefer not to do as an automatic renewal-- and it was such a pain doing in through the web interface. I am a happy camper. iOS 12.2 was the first upgrade in a long time in which I saw a real benefit.

New Member

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12 Messages

2年前

Credit card expired on my ATT ipad account -- and no way to update it. This is stupid.

New Member

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3 Messages

2分前

I want to change the credit card on my ATT Data Plan before the current card expires.   When I click on the Account Settings under Manage AT&T Account, I get an error message saying  "Please close the page and reopen View Account."   BUT   there is NO View Account available.

What can I do to change my credit card #?

Rev. GJ Gerard

ATTHelp

Community Support

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195.8K Messages

2分前

Hello @todikiaios, we'd be happy to help and provide more information on how to update your credit card details on your account. 

 

You'll need to proceed through the myAT&T app or online and do the following:

  1. Go to myAT&T settings. Sign in, if asked.
  2. Scroll to Payments.
  3. Choose Stored payment methods, then select:
    • Edit to update a stored payment method. Enter your details and select Save changes.
    • Delete to remove a stored payment method. Select OK to confirm removal.
    • Add a new payment method and choose Add a bank account or Add a credit or debit card. Follow the prompts to finish up.

If you're unable to access the website online, we'd advise for you to clear your cookies and cache data then try again.

 

We'd recommend for you to give these steps a try and let us know how this helped! Thanks for contacting the AT&T Community for help. 

 

Lynn, AT&T Community Specialist

New Member

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3 Messages

2分前

When I click on payments I get a message that there is no account linked to my user ID.  How do I find the user name for my Data plan account?  I tried an old username and that didn’t work either.

ATTHelp

Community Support

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195.8K Messages

2分前

Hello @todikiaios thanks for reaching out.

 

Are you trying to sign in to your myAT&T account, either on the site or the app? You'll need to click on Forgot password and Forgot user ID to regain access and reset your password.

 

Follow these steps:

 

Find ID

 

Or, you can select Forgot user ID on the myAT&T sign-in page.
DETAILED INFO.

 

  • If you don’t know your contact email address, or we don’t recognize it, select Forgot your contact email? Enter your info. You can also do this to find your AT&T email address.

 

  • If you have more than 1 ID with the same contact email, your Forgot ID email will list them all.

 

  • Have more than 1 contact email? You may want to find the IDs for each email address.

 

 

For more help visit Forgot My AT&T User ID - Bill & account Customer Support (att.com).

 

Hope this helps!

 

Mellira, AT&T Community Specialist

 

 

New Member

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3 Messages

2分前

After over 2.5 hours of frustration with AT&T call centers, who just bounced me back and forth and no one could solve my problem, I finally located an old E-Mail from AT&T which was notifying me that my data plan was almost out of data, and said to "For account management, please go to Settings on your iPad or att.com/ipadlanding."  I went to aa.com/ipadlanding and was able to log in with a very old password (which I promptly changed to a new password), and MIRACULOUSLY I was able to change my credit card information.   I will now write down this address for future use.  

ATTHelp

Community Support

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195.8K Messages

2分前

Thanks for your response, @todikiaios

 

We're glad to hear you were able to update your credit card information. Please let us know if you require assistance with anything else. 

 

Thanks for visiting our AT&T Community!

 

Sydne, AT&T Community Specialist

New Member

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5 Messages

2分前

Say ba-bye to this 15+ year customer. No notice to my prepaid 2g for 3 months plan I’ve had forever on my iPad. Now you want $25 a month?? Get bent ATT, I’m off to t-mobile. Got a new phone I was going to activate with you too - not anymore. Heinous company greed.

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