Hurry! Find the perfect gift today! Everyone gets our best deals on any smartphone!
The new iPhone 15
Caseysvida's profile

New Member

 • 

1 Message

Saturday, July 15th, 2023 6:44 AM

Verification codes dont come through

When I request verification codes or automated messages from apps or websites they dont come through on my phone number. Ive tried calling support and they told me to just restart my phone and I’ve already done that many times. Ive tried so many things. This is a very irritating on going problem.

Community Support

 • 

225.4K Messages

5 months ago

Hey @Caseysvida, we know it's important for you to receive this verification codes, and we'd be happy to look into this with you. 

 

Thank you for letting us know what you've already tried. This can be caused by a few things, so we'd like to try some other types of troubleshooting for this issue as well. If you haven't already, please try the following troubleshooting steps:

  • Check your device's block list. The senders of these verification texts may have been blocked, which would prevent you from getting these codes. These texts are often sent by Short Code numbers, so look for 5-6 digits numbers in your block list. 
  • If you know the short code sending the number, text "Help" or "Subscribe" to it. You may have been unsubscribed by accident. Not only will this help you resubscribe, but it'll help determine if you can get any messages from this number. 

Please let us know if this helps, we can look into our troubleshooting options for this further within a DM if needed.

Dylan, AT&T Community Specialist

Not finding what you're looking for?