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MarkHebda's profile

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1 Message

Friday, December 9th, 2022 4:22 AM

Verification Code Going to Wrong Number

When I request a verification code it’s being sent to my niece’s number in Connecticut instead of to mine in California. I’ve called the support number listed and they weren’t able to help me at all. Can anyone please help me. Thanks!


Community Support


207.7K Messages

2 months ago

We want to help get these verification codes to your number, @MarkHebda


If you're already signed in to your AT&T account, check your contact settings to make sure the account's primary contact number is yours.


You can do this by logging into your account, clicking the Person icon then going to View profile > Contact info > Phone > Edit your AT&T wireless number. As long as your number is a valid AT&T contact number and has been validated for 30 days, then you can use it to recieve verification codes for your account. 


Let us know if you have any other questions.


Dylan, AT&T Community Specialist

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