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New Member

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2 Messages

Sat, Nov 27, 2021 5:40 AM

Using At&T phone in Canada

Hello,

My relative gifted me an iphone se red 256 and said it was from at&t. I was able to put in the imei and receive the unlock instructions through my email from your website. The phone is still sealed and I was wondering if a Canadian SIM would work with it right away or if I would need to put in an AT&T sim and then switch it out with a Canadian SIM. I am hesitant to unseal the phone as I am not sure if it would work with Canadian networks and might as well have it returned to your store if that is the case. Would you be able to assist me further if I do open the phone and find out that it is not compatible with a Canadian SIM? Please let me know.

Regards,

dwill05

ACE - Master

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6.1K Messages

2 m ago

If the phone is actually unlocked, it will work with any SIM, Canadian or otherwise.  It doesn’t matter which SIM you use first.  However, if the phone was bought from AT&T, I’m curious if it’s actually unlocked.  AT&T only sells locked phones, and if the phone was new and still sealed, it would seem difficult to meet the unlocking requirements.  The only way would be if it was bought for full price, which bypasses the 60 days active service requirement.

You say you put the IMEI in the unlocking portal, and got the email that it was successfully unlocked?  If that happened, you likely still have to connect to Apple’s servers for the unlock to be applied, which should happen when you set the phone up and sign into iCloud.  You might try setting up the phone without a SIM installed, or an AT&T SIM installed, and then verifying that the carrier lock setting shows No SIM restrictions before trying a Canadian SIM.

New Member

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2 Messages

2 m ago

Hi dwil05,

I am sure the phone isn't unlocked yet since I got unlock instructions sent to my email. The phone was bought out fully. Are you saying AT&T will not help me unlock this device since it has passed 60 days? 

I put the IMEI in the portal to get the unlock instructions. Are you saying I would need to contact Apple? Something similar has happened to me before with another iphone and I was not able to set up the new phone without the original SIM but this could be just a Canadian way of doing it. 


My question is if I would still be able to set up the phone without the original SIM or if I won't be allowed to go through because the phone is locked to AT&T and I can only get through to unlocking it if I have the original SIM. Please let me know. 

sandblaster

ACE - Expert

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55.4K Messages

2 m ago

Once again, if the phone is truly unlocked, you can use any SIM card. You do not need to contact Apple, your phone needs to contact Apple activation servers to complete the unlock process. 

(edited)

dwill05

ACE - Master

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6.1K Messages

2 m ago

AT&T used to require a minimum time of 60 days active service before a phone was eligible for unlocking.  They recently did away with that for phones that were paid in full when they were bought (in other words, not on an installment loan).  Phones paid in full at purchase now can be unlocked immediately.

You say you got the unlock instructions.  What did they say to do?  Just follow them.

I’m not aware that there is any “Canadian way” of unlocking a phone, so I’m not sure what that actually means.  Whatever SIM is used doesn’t change how a phone is unlocked.

ATTHelp

Community Support

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180.2K Messages

2 m ago

Hey there, @anitasingh! We want to help you with your question about whether an unlocked phone can use a Canadian SIM card. 

 

The info that @dwill05 provided is correct. A phone that is actually unlocked will accept a SIM card from Canada or any other carrier's SIM (as long as the SIM is the correct size for the device and compatible with the carrier's network).

 

However, we only carry cell phones that are locked to our network. These devices can only be used with a SIM card from AT&T until the device meets our eligibility requirements including being active on the AT&T network for at least 60 days (postpaid).

 

An unlocked phone that is not carrier-specific can be used on any carrier's wireless network and can be purchased directly from the manufacturer.

 

If the phone is not carrier-specific then there is no need to submit a request to have it unlocked.

 

Let us know if you need any other help!

 

Lar, AT&T Community Specialist

dwill05

ACE - Master

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6.1K Messages

2 m ago

Lar @ATTHelp   According to this AT&T page, you no longer have to have a minimum of 60 days active service to unlock a phone if you paid in full when you bought it.

https://www.att.com/support/article/wireless/KM1262649/

Was paid in full when you bought it (not on an installment plan). You won’t have to wait 60 days to unlock it.

This article was updated on Oct. 21, 2021.  You may want to update your script.

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